Land Solutions, Administrative Assistant (Payment Services Team)

About this role

Who We Are

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing!

Atwell, LLC is a proud recipient of the following 2025 awards:

• Ten consecutive years in a row as a “Best Place to Work” by Zweig Group (#11)

• Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region

• Recognized in Crain's “Fast 50” as one of the fastest-growing companies (#14)

• Recognized as the 2025 ENR Design Firm of the year for the Southeastern US

Job Description

Atwell is growing, and we're seeking an Administrative Assistant to join our Land Solutions, Payment Services Team in Southfield, MI.

This full-time, on-site role will primarily manage our client's landowner hotline — serving as the first point of contact for landowner calls and ensuring inquiries are handled promptly and professionally. Beyond the hotline, this person will also support the team with documentation and project organization. After 3–6 months, you may have the option to work from home one day per week (subject to approval).

We're looking for someone with a strong phone presence, the right attitude, excellent communication skills, and the ability to work independently and as part of a team

Responsibilities

• Hotline Management (Primary Focus): Serve as the main point of contact for our client's landowner hotline — answering calls, addressing inquiries, and ensuring landowners receive timely, accurate, and professional responses.

• Landowner Support: Communicate with landowners, gather information, and route inquiries to Subject Matter Experts. Collaborate with Financial Services Specialists to maintain strong relationships.

• Document Accuracy: Conduct quality reviews, request supporting materials, and carefully review deeds, titles, and appraisals. Record memorandums with counties when needed.

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