Laboratory Services Supervisor

About this role

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.

• Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.

• Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.

• EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.

• FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

We are seeking a Lab Services Supervisor to play a critical leadership role within our laboratory operations. This position is ideal for a hands-on leader who is passionate about training, quality, and developing high-performing teams.

In this role, you will oversee and deliver laboratory training, mentor staff, and partner closely with management to ensure operational excellence, regulatory compliance, and a positive, professional work environment.

Key Responsibilities

• Lead, deliver, and oversee training for new and current laboratory personnel.

• Mentor and coach team members, providing ongoing performance feedback and development support.

• Evaluate training effectiveness and manage corrective action plans when needed.

• Maintain a collaborative, respectful, and safety-focused workplace culture.

• Ensure compliance with the FSNS Quality Manual, SOPs, QC standards, and ISO 17025 guidelines.

• Conduct internal audits related to training and test performance.

• Maintain trainer qualifications and required certifications.

• Process samples and perform testing as needed across multiple laboratory areas.

• Maintain the ability to perform all functions reporting to the supervisor.

• Oversee test results and reporting, including communication of out-of-specification results.

• Address client needs in collaboration with the Management Team.

• Work closely with Operations and Technical Managers to support lab priorities and schedules. Identify…