L1 Product Support

About this role

About Anchanto:

At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce landscape in the region and become the most customer-centric company in our domain.

We have a diverse and multicultural team that thrives on creativity and collaboration. At Anchanto, every team member enjoys the freedom and opportunities to realize and explore their full potential.

We take great pride in crafting excellent and robust products that can reshape how businesses approach eCommerce management. Our focus is on delivering enchanting experiences to our customers as we work towards becoming the top customer-centric company in our industry. Join us as we drive positive change and shape the future of eCommerce.

***NOTE: This role may require you to work in split week off and rotational shifts***

Position Overview:

• We are seeking an experienced L1 Product Support Associate to join our team.

• The ideal candidate should have 2 to 3 years of experience in client-facing roles and a strong understanding of working with ticketing system.

• The L1 Production Support Team Member will play a crucial role in ensuring the stability and availability of our systems while providing exceptional customer service to our clients.

Responsibilities:

• Provide first-level technical support and troubleshooting for incidents reported by clients or identified through monitoring tools.

• Respond promptly to client inquiries and ensure proper resolution of reported issues within defined SLAs.