L1-L2 Service Desk Engineer

About this role

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.Perfect for those who aim to:

• Provide L1–L2 technical support for end users in a corporate environment;

• Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;

• Install, configure, and support Windows and MacOS operating systems;

• Troubleshoot and resolve hardware, software, networking, and system-related issues;

• Perform regular system maintenance, updates, patching, and preventive support activities;

• Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA requirements;

• Support endpoint security processes, including antivirus, encryption, and patch management;

• Assist with procurement, setup, and replacement of IT equipment;

• Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;

• Escalate complex issues to senior support teams when necessary;

• Collaborate with internal IT teams to ensure smooth and stable IT operations.

Experience you’ll need to bring:

• 1–3 years of experience in IT Support / Service Desk / Desktop Support roles;

• Experience combining both L1 and L2 support responsibilities;

• Proven experience supporting end-user devices in enterprise environments;

• Strong knowledge of Windows 10/11 administration;

• Strong experience with MacOS support (Linux knowledge is considered a plus);

• Understanding of endpoint security principles, including patch management, antivirus, and encryption;

• Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;

• Experience working with ticketing or task management systems;

• Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.

It's a perfect match if you have those personal features:

• Strong customer-service and communication skills;

• Good troubleshooting and problem-solving abilities;

• Ability to prioritize tasks, multitask, and work within SLA requirements;

• Responsible, organized, and detail-oriented approach to work;

• Ability to stay calm and professional while supporting a high volume of users;

• Team player with a proactive and flexible mindset;

• Willingness to learn and adapt to new tools, systems, and processes.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service

• Performance-Driven Rewards;

• Dynamic Work Environment.

Apply, and let your growth journey begin.
Originally posted on Himalayas