KYB and Onboarding Operations Specialist

About this role

We are looking for a detail-oriented KYB and Onboarding Operations Specialist to support the onboarding of institutional, crypto, Web3, fintech and financial services clients. This is an internal, non-client-facing role focused on KYB reviews, onboarding case management and operational coordination.

Proficient, hands-on experience using Sumsub is a key requirement for this role. Crypto or digital asset experience is a strong advantage.
Duties & Responsibilities

• Review KYB applications and corporate documentation, including ownership structures, directors, UBOs and authorised signatories.

• Use Sumsub to review applications, manage case statuses, identify gaps and maintain accurate case records.

• Manage and track onboarding cases and client account setup through internal systems and trackers.

• Coordinate onboarding activities across Compliance, Operations, Sales and Relationship Management.

• Identify missing information, inconsistencies, expired documents and red flags requiring escalation.

• Support source of funds/source of wealth reviews and crypto wallet checks where required.

• Maintain clear case summaries, handover notes, SOPs and onboarding documentation.

• Ensure onboarding files are accurate, organised and ready for review or approval.

Requirements

• Proficient, hands-on experience using Sumsub is essential.

• Strong experience in KYB, onboarding operations, compliance operations or similar back-office workflows.

• Good understanding of corporate structures, UBO identification, directors and authorised signatories.

• Experience reviewing corporate documentation across multiple jurisdictions.

• Strong attention to detail and ability to identify documentation gaps and inconsistencies.

• Understanding of risk-based onboarding, EDD, sanctions, PEP and adverse media escalation.

• Strong organisational skills and ability to manage multiple cases simultaneously.

• Good working knowledge of Excel or Google Sheets.

• Strong written communication skills for internal notes, summaries and stakeholder updates.

• Crypto/digital asset experience, including familiarity with wallet addresses and on-chain checks, is highly desirable.