Key Accounts Executive - Customer Happiness

About this role

This is a remote position.

Job DescriptionWe are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)
Key Responsibility Area

• Responsible for deriving happiness during the client life cycle

• Handling client activation and ensuring smooth activation

• Maintaining the CSAT upto the company benchmark

• Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc

• Building and maintaining the strong relationship with the clients

• Coordinating with the other departments for smooth functioning of the daily operations

• Maintaining the retention rate of the existing clients as per the company benchmark

• Provide MyOperator product training to the the existing clients

• Providing on call/mail support to the existing clients

• Sharing weekly and monthly reports with the reporting manager

• Doing timely profiling of the clients

Requirements

• 1-2 years of experience in communications, marketing, sales, account management, or customer success

• Strong verbal and written communication, strategic planning, and project management skills

• Analytical and process-oriented mindset

• Comfortable working across multiple departments in a deadline-driven environment

• Active team player, self-starter, and multitasker who can quickly adjust priorities

• Excellent knowledge of MS Office

• Hands-on experience with CRM software is a plus

• Self-motivated with a results-driven approach

• Aptitude in delivering attractive presentations

Benefits

100% Remote Working Flexible Working Hours

Originally posted on Himalayas