Key Account Manager

About this role

Outstanding opportunity to join Betsson Group as our new Key Account Manager - Greece.

Role Overview

We are seeking a dynamic and customer-centric Key Account Manager to join our team in Malta. This role is pivotal in building strong relationships with our most valuable customers and ensuring a best-in-class service experience that drives loyalty, engagement, and revenue growth.

As the face of our brand to our VIP clients, you will be responsible for direct and personalized communication, proactive engagement, and tailored hospitality at exclusive events. You will work cross-functionally to ensure VIP customer satisfaction, retention, and increased lifetime value.

Key Responsibilities

• Account Management:
Manage a portfolio of VIP customers with a high degree of personalization and care, maintaining frequent and proactive contact through phone, email, messaging apps, and in-person meetings.

• Revenue & Retention Growth:
Monitor and analyse individual customer KPIs (e.g., activity, deposits, net revenue, churn risk), and develop action plans to increase engagement and extend customer lifetime value.

• Event Hosting & Hospitality:
Act as the primary host for VIP clients during exclusive company events (e.g., football/basketball games, dinners, tournaments), ensuring a premium, seamless, and unforgettable experience.

• Weekend Availability:
Be available on weekends and evenings to manage the VIP shift—communicating with customers, solving issues, and providing real-time support when needed.