Junk Removal and Customer Service

About this role

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

Junk Removal and Customer Service
1-800-GOT-JUNK?
Location: Tempe, AZ
Pay: $24–$26+/hour (Profit Share + Tips + $15.50/hr base )
Job Type: Full-Time

Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Phoenix team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.

• People Focused: Friendly and personable, dedicated to delivering outstanding service.

• Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.

• Dependable: Reliable and hardworking, positively contributing to our team culture.

• Strong Communicator: Excellent problem-solving skills and organizational abilities.

Role Overview: As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service

• Lead pricing conversations, close on-site sales, and deliver clear estimates

• Remove junk safely from homes and businesses

• Drive, navigate, and operate box trucks (training provided)

• Lift, carry, load, and maneuver items up to 75+ lbs

• Represent our brand with integrity, professionalism, and a sharp appearance

No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Professional Growth: Our team members grow fast. Advancement pathways include:

• Certified Sales Lead

• People Development Lead

• Operations Lead

• Senior Sales

• Director of People Development

• Director of Operations

• General Manager

We promote from within whenever possible!

Pay: $24–$26+/hour (Profit Share + Tips + $15.50/hr base )

• Base hourly rate

• Tips

• Uncapped profit share & performance incentives

• Overtime

Schedule: Full-time: 4–5 shifts per week

• 1 mandatory weekend shift

• 3–4 weekday shifts

• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs

• Must maintain availability for 4 weekdays + 1 weekend day every week

Company-Wide Standards (Required for All Roles):
DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.

• We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.

• Career advancement pathways.

• Competitive compensation and performance-based bonuses

• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical, Vision, Dental coverage and retirement options.

Our Mission Statement: Anything is possible. Invest in…