Junior Technical Support Specialist

About this role

We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements

• 1+ year of experience in technical or customer support

• Strong logical and analytical thinking

• Readiness to work with large volumes of technical data

• Excellent written communication skills

• Comfort with regular, repetitive, and routine tasks, with attention to detail and patience

• Genuine interest in the technical side of the product and in finding the root causes of errors

• Open, friendly, and easy-going communication style

• English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have:

• Basic SQL knowledge

• Experience with Jira and CRM systems

• Familiarity with tools like Postman, Grafana, or Kibana

• Experience in travel tech or B2B products
Benefits

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.

• Internal programs for adaptation and training, development of soft skills, and leadership abilities.

• Partial compensation for participating in external training and conferences.

• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.

• Corporate prices on hotels and travel services.

• MyTime Day Off - an extra non-working day without loss of compensation.