Junior Team Leader I Get a 21k Signing Bonus

About this role

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced JUNIOR TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• Support daily team operations by monitoring productivity and quality, conducting regular audits, and ensuring compliance with client processes and company standards.

• Provide coaching and guidance to team members, assist with escalations, monitor performance.

• Support the Team Lead in achieving operational goals.
Requirements

• At least 1 year of BPO experience

• At least 1 year experience as Team Lead/SME/Senior Agent

• Experience providing coaching, feedback, and performance support to team members

• Strong attention to detail

• Proficient in Microsoft Office and Google Workspace

• Excellent written and verbal English communication skills​

• Amenable to work ONSITE in Buendia, Makati

• Willing to work on night shifts​
Benefits
What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

• Fixed Weekends Off
Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives