Junior Onboarding Project Manager (remote in Poland)

About this role

This is a remote position.
We are looking for a Junior Onboarding Project Manager to join our Onboarding Team.
The role
In this role, you will play a key part in successfully bringing our new clients live. You will work closely with international customers and collaborate with colleagues who are experts in project management and travel-tech. You will also gain constant exposure to our innovative solutions. This will give you a unique opportunity to strengthen your organizational skills, build expertise in client onboarding, and grow within a dynamic and supportive environment.
What you'll actually do

• Serve as the primary point of contact for clients throughout the onboarding process, ensuring a seamless and positive experience.

• Manage all onboarding tasks to a high standard for assigned projects, from assignment to go-live.

• Work closely with the Pre-Sales Manager to raise development requests, manage future feature ideas in the Ideas Bank, and coordinate new connection requests.

• Take ownership of projects, ensuring they are delivered on time, and provide accurate, timely reporting on progress.

• Collaborate with team members to support the achievement of company goals.

Requirements
What we're looking for

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Solution driven — a strong focus on finding solutions for the client, optimising processes, and proactively addressing challenges to ensure their success.

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Project management — ability to manage multiple projects simultaneously and multitask effectively.

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Hospitality knowledge — solid understanding of the hotel and hospitality industry, with experience of how hotels work (either directly from a hotel or a software company operating in the hotel sector).

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SaaS experience — familiarity with SaaS onboarding processes and the software development lifecycle.

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Technical aptitude — understanding of connectivity and integration in hotel technology.

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Communication skills — excellent organizational and communication skills, with proficiency in Polish and English required.

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Client focus — an international perspective with experience in working directly with clients.

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Flexibility — willingness to undertake occasional travel for client visits (this is a remote role).

Benefits
What comes with the job

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Form of employment: Employment contract. Salary ranges from 5600 to 7600 PLN gross per month.

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100% remote — fully flexible, work from anywhere in Poland

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English classes — and a dedicated team development fund

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Medical and life insurance — co-financed, plus access to sports facilities

• 24 / 26 days off

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Company perks — retreats and events, wedding and baby packs, and an employee referral program

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Flat hierarchy — open communication, no bureaucracy

→ Recruitment process

• Intro call with the Recruiter (up to 45 minutes)

• Role and Team fit interview with Hiring Manager and Team Leader (up to 45 minutes)

• Home Assignment

• Interview Onboarding Manager (up to 30 minutes)

Originally posted on Himalayas