Junior NOC Analyst

About this role

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for a Junior NOC Analyst to join a project at a company specializing in financial market operations.
In this role, you will provide Level 1 technical support and assist with Level 2 troubleshooting across network and infrastructure environments. You will be responsible for monitoring systems, responding to incidents, and helping ensure the stability and availability of critical services.
As part of a high-availability, 24/7 operational environment, you will work closely with internal teams and external partners to support business-critical operations. This is an excellent opportunity for someone looking to develop their skills in infrastructure, networking, and operations within a fast-paced and technology-driven environment.

Responsabilities:
Monitor infrastructure, systems, and networks to ensure availability, performance, and operational stability;
Manage, track, and escalate incidents when required;
Perform technical troubleshooting in critical environments, ensuring timely identification and resolution of issues;
Coordinate with internal teams and external vendors to support incident resolution and service continuity;
Follow operational procedures and ensure compliance with defined standards.
Requirements
Around 1 year of experience in a NOC, IT Support, Infrastructure Support, Service Desk, or similar technical environment;
Familiarity with infrastructure and network monitoring concepts;
Exposure to monitoring tools (e.g., LibreNMS, Nagios, Grafana, LogicMonitor, or similar);
Basic understanding of network and system infrastructure concepts, including TCP/IP, DNS, LAN/WAN, and general connectivity troubleshooting;
Exposure to Cisco and/or Juniper environments is a plus;
Familiarity with virtualization, storage, backup solutions, or performance monitoring tools is considered an advantage;
Good verbal and written communication skills in English;
Ability to work in a shift-based environment (including nights/weekends, if applicable).

Nice to Have
Interest or exposure to scripting, automation, programming, and/or Artificial Intelligence;
Previous experience in a high-availability or mission-critical environment.
Benefits
Technical guidance and continuous mentorship
Participation in real-world projects
Collaborative environment with a focus on professional growth
Opportunity for career progression
Hybrid work model: Porto office (3 days per month of home office)
Salary range: 18k – 25k per year