Junior IT Support Engineer

About this role

We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

📍 Brighton | 🏢 4 days a week in the office

The Role

We are looking to hire a Junior IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site assisting with user account and hardware setups, hardware installations, business application support and basic user-facing IT-related issues.

To ensure success as a Junior IT support engineer, you should have knowledge of basic home and office IT systems coupled with excellent problem-solving skills and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.

Responsibilities

Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call

Acting as a first responder with the Service Desk team to address common and minor issues Triaging service tickets to other members of the IT Services team

• Contacting users to find out the nature of the problem.

• Supporting bespoke core business applications.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Set up office equipment and assist with office and team relocations.

• Set up new equipment and accounts for new joiners to the business

• Assist with the management and maintenance of user accounts across multiple platforms

• Assist with maintaining the asset register

• Provide feedback on…