Junior Dispatcher & Customer Service Coordinator

Over deze functie

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

**Client Details**

Our client is an international market leader active in sustainable water and hygiene solutions. With a strong focus on innovation, service quality and customer satisfaction, the company supports businesses and private customers in improving everyday comfort, safety and efficiency.

**Description**

As an Administrative & Customer Service Coordinator, you will play a key role in ensuring smooth communication between customers, technicians and internal departments.

You will be responsible for coordinating service interventions, supporting customers and handling administrative follow-up to guarantee an excellent customer experience.

**Your responsibilities**

* Planning and scheduling interventions for field technicians
* Acting as the main point of contact for customers by phone and email
* Providing administrative support and ensuring accurate data management
* Following up on service requests, maintenance visits and customer inquiries
* Coordinating with technicians to ensure efficient route planning
* Updating customer files and maintaining accurate records
* Monitoring ongoing interventions and communicating updates to customers

Collaborating closely with colleagues from Customer Service, Operations and Sales

**What's in it for You?**

* A varied and dynamic position with significant responsibility
* Extensive onboarding and training to help you succeed
* The opportunity to join a stable international company with a strong reputation
* A supportive and collaborative team environment
* Career development opportunities within the organisation
* A competitive salary package with attractive extra-legal benefits