IVR Technical Analyst/Business Analyst
Zensar Technologies · India · 2026-11-10
About this role
Description IVR Technical Analyst/Business Analyst Minimum 3 years experience Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Ability to interpret system log files for research Experience with remote system support Smoke testing, System integration testing, regression testing Creation of fun…
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