IT & Workplace Experience Specialist

About this role

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

About the Role

We are looking for someone who genuinely cares about the people around them. Someone who gets energized by making technology invisible, spaces welcoming, and workdays smoother for everyone they support.

This is not a traditional helpdesk role. It sits at the intersection of IT, office experience, and people operations. The person who thrives here will be as comfortable onboarding a new hire as they are resolving a ticket or rethinking how a conference room is set up.

You will be the primary contact for technology and workplace needs across our Toronto office. Day to day, that means resolving IT issues quickly and thoughtfully, keeping our office environment running well, and advocating for a great employee experience from the moment someone walks in the door to the moment they log off.

You will work closely with teams across the organization including IT, HR, and Operations, and you will have real ownership over how we show up for our people every day.

Location: Toronto (3 days On-Site)

What You'll Do

IT Support

• Serve as the primary Tier 1 and Tier 2 support contact for hardware, software, and SaaS tools

• Manage and triage the helpdesk ticketing queue with clear prioritization and fast resolution

• Administer Google Workspace, Slack, Zoom, and Okta for user provisioning and offboarding

• Maintain IT asset inventory, device lifecycle management, and equipment procurement

• Troubleshoot endpoints across macOS and Windows environments

• Escalate complex issues to managed service partners and follow through to resolution

Workplace Experience

• Own the physical office environment: AV setup, meeting room readiness, and day-to-day facilities coordination

• Manage vendor and contractor relationships for office and IT needs

• Coordinate office supply, hardware, and equipment orders with an eye on cost and efficiency

• Maintain a welcoming, organized space that reflects Banyan's culture

• Support logistics for team events, offsites, and visiting portfolio company staff

Employee Experience

• Be the go-to person for new employees on their first day and beyond

• Design and run onboarding and offboarding workflows that make people feel supported from day one

• Create self-serve resources, SOPs, and how-to guides so the team can move faster

• Gather feedback on IT and workplace pain points and proactively bring solutions forward

• Champion tool adoption across collaboration platforms like Slack and Google Workspace

• Partner with HR and Operations to align the workplace with employee needs

Security & Compliance

• Enforce IT access control policies including SSO, MFA, and least-privilege provisioning

• Support security awareness efforts and respond to basic incident triage

• Maintain accurate documentation for audits, vendor reviews, and compliance programs

• Keep software licensing, MDM, and endpoint protection current and well-documented

• Flag risks proactively and contribute to policy updates as the business grows

What You Bring

• 2-4 years in an IT support, helpdesk, or workplace operations role

• Hands-on experience with Google Workspace and Microsoft 365 administration

• Comfortable with Slack workspace management and Zoom configuration

• Experience with identity and access tools such as Okta or JumpCloud

• Familiarity with MDM platforms like Jamf or Intune

• Solid grasp of onboarding and offboarding workflows end to end

• A service mindset: you treat every request as a chance to make someone's day easier

• Strong written communication across both technical docs and casual messages

• Comfort with ambiguity and a bias toward taking ownership

Nice to Have

• Experience with ticketing platforms such as SolarWinds ITSM or Zendesk

• Experience supporting a distributed or multi-entity organization

• Curiosity about AI productivity tools and how they change the way people work

• CompTIA A+, Google IT Support Certificate, or similar…