IT Technician

About this role

At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We’re looking for an IT Technician who’s ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who’s passionate about keeping systems running smoothly and empowering users, we want you on our team!
What You’ll Do:

• IT Technicians deliver Level 2 triage and onsite support for Systems, Network, and Telecom.

• Plan, install, and maintain personal computer systems—both new and existing.

• Collaborate with end users to assess hardware/software needs and deliver tailored solutions.

• Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.

• Install and update hardware and software across the organization.

• IT Technicians train users on equipment and software to ensure confident, efficient use.

• Work on moderately complex applications and contribute to continuous tech improvement.
What You Bring:

• A proactive mindset and a passion for technology.

• Strong troubleshooting skills and a knack for solving real-world IT challenges.

• Excellent communication and a customer-first attitude.

• Experience in desktop support, hardware/software installation, and network fundamentals.
Requirements
Education:

• Associate’s degree or technical degree in a computer-related field, or equivalent work experience

• A minimum of 2 years in an IT Technician or equivalent role

• Strong orientation toward end-user support, with experience in Windows software and hardware

• Proficient in Microsoft Office Suite, OneDrive, and Teams

• Working knowledge of:

• Microsoft Windows operating systems

• PC-based application software

• Printers, networking, and telecommunications

• Windows system hardware and peripherals

• Skilled in using remote support tools

• Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair

• Flexibility to work early mornings, late evenings, and weekends as needed

• Excellent verbal and written communication skills

• Professional and personable demeanor when interacting with end users

• Strong attention to detail, accuracy, and dependability

• Ability to manage time effectively and complete tasks promptly
Benefits
What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans

• Retirement Savings: 401k

• Life Insurance: Basic, voluntary, and AD&D coverage

• Paid Time Off: time off and major holidays

• Disability Coverage: Short-term and long-term disability plans

• Professional Growth: Training and development to advance your career.

• Wellness Resources: Support for your overall well-being.

• Salary: $18.00/HR