IT Systems & Support Specialist (SysAd)

About this role

Core Responsibilities

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.

• Provide support for users across central business applications including incident response, incident management and root cause analysis.

• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes.

• Support our security program with the maintenance of security related activities including investigations and best practices.

• Maintaining precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.

• Maintain the security posture of end user devices including vulnerability management

• Manage the internal service desk ticket queue with the wider team

• Supporting the team with a variety of internal IT projects

• Deployment and management of security tools to end user devices

• Provide proactive and reactive technical support for meeting room technology, ensuring equipment readiness and resolving issues promptly

• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment.

• Perform regular checks, maintenance, and setup for monitors, displays, and related peripherals across the company's office locations.

• Conduct Portable Appliance Testing (PAT) on all relevant IT and AV equipment according to UK safety standards and maintain accurate testing records.

• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems
Requirements

• At least 3 years of experience in a similar role

• Strong experience configuring and managing Google Workspace to Google best practices

• Demonstrable knowledge of deploying and managing an EDR platform

• Deep technical knowledge across a variety of SaaS services

• An analytical and problem-solving mindset

• A positive attitude and a willingness to learn

• Strong organisational skills with the ability to manage tasks while managing multiple priorities simultaneously

• Strong communication and interpersonal skills

• A proactive and detail-oriented approach to work.

• The ability to explain technical concepts to non-technical audiences

• Autonomous working capability while also working as part of a team

• Agile mindset with the ability to adapt to changing priorities and requirements.

Desirable Skills & Experience (Optional):

• Experience managing and administering a scaled public cloud instance, preferably GCP.

• Administration knowledge of Qualys and Workspace One.