IT Systems Engineer

O tym stanowisku

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Role

Our client is looking for an IT Systems Engineer to take ownership of day-to-day internal IT operations and end-user support. You will be responsible for keeping our internal technology running smoothly across a mixed macOS and Windows environment. The role covers:

• End-user support

• Device management

• Microsoft 365 and identity

• Business systems

• Networking and remote access

• User onboarding and offboarding

• IT documentation and process improvement

• Support for approved AI tools and solutions

This is a hands-on role for someone who is comfortable resolving user issues while also improving the systems and processes behind the service.

What You'll Do

End-user support:

• Own and manage day-to-day internal IT support requests

• Provide remote and in-person support across macOS and Windows devices

• Troubleshoot hardware, software, account, access, networking and collaboration-tool issues

• Take ownership of issues through to resolution

• Work with third-party suppliers and software vendors where required

• Keep users informed while their issue is being investigated

• Identify recurring problems and introduce fixes that reduce repeat support requests

• Escalate security incidents or more complex infrastructure issues when required

Device management:

• Manage the deployment, configuration and ongoing support of company devices

• Administer macOS devices through the Jamf platform, including Jamf Pro, Jamf Connect, Jamf Protect and Self Service

• Administer Windows devices through Microsoft Intune and Windows Autopilot

• Maintain device compliance, encryption, software deployment, patching and security configurations

• Support the full device lifecycle, including procurement, enrolment, replacement, recovery and secure disposal

• Maintain accurate hardware and software asset records

• Troubleshoot device enrolment, compliance and configuration issues

Microsoft 365 and identity:

• Administer Microsoft 365, Entra ID and related services

• Manage user accounts, groups, licences, shared mailboxes and application access

• Support Microsoft Teams, Exchange Online, SharePoint and OneDrive

• Assist with Conditional Access, multi-factor authentication and device compliance policies

• Carry out access reviews and ensure permissions remain appropriate

• Support joiner, mover and leaver processes

• Ensure access is provisioned and removed promptly

• Investigate Microsoft 365 sign-in, authentication and licensing issues

Business systems:

• Support and administer internal business platforms, including Atlassian Cloud, including Jira and Confluence; Slack; Microsoft 365; GitHub and GitLab user access; Approved AI tools and platforms; Other approved business applications

• Manage user access, groups, roles and licensing

• Assist users with application issues and access requests

• Support the rollout and adoption of new internal tools

• Maintain an accurate register of business applications, owners and licences

• Work with Finance and system owners to identify unused or unnecessary licences

• Help ensure business systems are configured consistently and access remains appropriate

• Document common support processes and platform configurations

Networking and remote access:

• Troubleshoot remote-working connectivity issues

• Assist users with OpenVPN configuration and access issues

• Troubleshoot common DNS, DHCP, routing and network access problems

• Support secure access to internal and hosted services

• Work with infrastructure teams and external suppliers on more complex network issues

• Maintain documentation for VPN access, network configurations and common connectivity problems

• Assist with testing changes that may affect user connectivity or access

The role does not need to be a dedicated network engineer, but the successful candidate should be comfortable investigating common network and remote-access issues.

AI tools and solutions:

• Support approved AI tools used across the business

• Assist with account creation, licensing, access and user onboarding

• Help users troubleshoot approved browser-based, desktop and developer AI tools

• Support the rollout of centrally managed AI accounts and organisation licences

• Ensure users are directed towards approved tools and access methods

• Follow Tangent’s AI governance, data protection and information security requirements

• Escalate concerns involving sensitive data, unapproved tools or unusual AI usage

• Help maintain internal guidance covering the safe and appropriate use of AI

• Support new AI solutions where they have been reviewed and approved for business use

Security and compliance support

• Follow and support Tangent’s information security policies and standards

• Ensure devices and user accounts meet the required security baseline

• Support remediation work arising from security reviews, audits and compliance checks

• Assist with endpoint security tools such as SentinelOne, Jamf Protect and Microsoft security services

• Escalate suspected security incidents promptly

• Help ensure IT processes are documented and followed consistently

• Support regular reviews of user access, devices and software

This role will support security and compliance activities but will not own Tangent’s cybersecurity, ISO 27001 or Cyber Essentials Plus programs.

Documentation and continual improvement

• Create and maintain internal IT documentation, support guides and standard operating procedures

• Improve onboarding and offboarding processes

• Maintain clear records of…