IT Systems Engineer

About this role

<p>Why do you need to choose between doing important work and having a fulfilling life? <strong>At Ardent</strong>, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. </p> <p>We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. </p> <hr> <p>Ardent is looking for an <strong>IT Systems Engineer (ITSE)</strong> to join our dynamic team supporting the Department of Justice.</p> <div class="flex flex-col text-sm pb-25"> <article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&:has([data-writing-block])>*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:0970b216-1433-4059-bfce-31e688e24611-6" data-testid="conversation-turn-12" data-scroll-anchor="true" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="bffc070e-7fe7-4cb3-bf49-98dfa06c70e2" data-message-model-slug="gpt-5-2"> <div class="flex w-full flex-col gap-1 empty:hidden first:pt-[1px]"> <div class="markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling"> <p data-start="0" data-end="331" data-is-last-node="" data-is-only-node="">This is a full-time, on-site position in one of the following locations: Norfolk or Richmond, Virginia; Washington, D.C.; Baltimore, Maryland; Tampa, Jacksonville, or Miami, Florida; Mobile or Birmingham, Alabama; St. Louis, Missouri; Springfield, Illinois; Atlanta, Georgia; Charlotte, North Carolina; or Columbia, South Carolina.</p> </div> </div> </div> </div> </div> </div> </article> </div> <p><strong><u>Position Description: </u></strong></p> <p>As an <strong>ITSE</strong>, you will play a pivotal role in provisioning, safeguarding, and maintaining system infrastructure. Working within an Agile environment, the person in this role will be responsible for maintaining IT infrastructure, troubleshooting system architecture, addressing defects and bugs, and implementing technical solutions. In addition, providing system security support by addressing system configuration and security vulnerabilities will be vital.</p> <p>In ad-hoc situations, you will have the opportunity to develop data-driven solutions by leveraging front-end and back-end languages such as HTML, JavaScript, Java, and Python in support of operations and national security events. Your expertise will be critical in providing guidance for IT systems frameworks, ensuring best practice architecture design, IT solutions, and coordinating with subject matter experts to deliver outstanding IT solutions. A successful System Engineer should be a skilled technical expert with a strong focus on security, problem-solving, and communication all while maintaining a proactive approach to system management and support.</p> <p><strong><u>Primary Responsibilities:</u></strong></p> <p><strong>Technical Proficiency:</strong> Strong knowledge of various Windows OS versions (e.g., Windows Server, Windows 10/11), including installation, configuration, and troubleshooting. Familiarity with tools like Windows Performance Monitor, Event Viewer, and third-party monitoring solutions to analyze system performance and troubleshoot issues. Understanding of backup solutions and disaster recovery processes.</p> <p><strong>Problem-Solving & Analytical Skills: </strong>Ability to diagnose and resolve complex system issues, such as hardware failures, application crashes, or network connectivity problems. Skilled in identifying the underlying causes of issues and applying long-term solutions rather than quick fixes.</p> <p><strong>Security Knowledge:</strong> Understanding of security protocols (encryption, authentication), best practices, and tools like Windows Defender, firewalls, and other Windows…