IT Systems Engineer

About this role

<div class="content-intro"><p><strong>About the company</strong></p> <p>At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate.</p> <p>Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey.</p> <p>We're changing that.</p> <p>Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.</p> <p>In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before.</p> <p>Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians.</p> <p>This is an exciting moment to join Covera. We're building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you're excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we'd love to meet you.</p></div><h3><strong>About the role</strong></h3> <p>Covera Health is looking for an IT Systems Engineer to help scale and support the technology that powers our growing organization. In this hands-on role, you’ll own day-to-day IT operations across endpoints, SaaS platforms, identity systems, networking, and user support while helping improve the reliability, security, and maturity of our internal IT environment.</p> <p>This is an ideal opportunity for someone who enjoys balancing responsive end-user support with systems administration, automation, and operational improvement. You’ll work across a modern technology stack including Google Workspace, Slack, Atlassian tools, MDM platforms, VPN infrastructure, and endpoint security tooling, while also contributing to infrastructure, compliance, and process improvement initiatives.</p> <p>We’re looking for someone who is highly organized, technically curious, and comfortable operating independently in a fast-moving environment. The right person will not only solve problems as they arise, but also proactively improve workflows, documentation, security posture, and the overall employee technology experience across the company.</p> <h3>In this role, you will be expected to:</h3> <ul> <li>Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support.</li> <li>Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried.</li> <li>Support the Medmo migration across email, Slack, shared tools, services, and user access workflows.</li> <li>Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications.</li> <li>Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control.</li> <li>Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements.</li> <li>Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability.</li> <li>Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support.</li> <li>Automate repetitive IT workflows where possible to reduce manual work and improve consistency.</li> <li>Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.</li> </ul> <p><strong>Responsibilities: </strong></p> <ul> <li>Own Level 1 through Level 3 IT support across Mac and Windows environments, including laptop issues, password resets, access issues, software troubleshooting, and general user support.</li> <li>Manage user onboarding, offboarding, provisioning, and deprovisioning across Google Workspace, Slack, Jira, Confluence, Jira Service Management, and other business applications.</li> <li>Administer and support core SaaS tools, including Google Workspace, Slack, Atlassian tools, Zoom, Adobe, 1Password, and other IT-supported platforms.</li> <li>Support endpoint management and security through Mobile Device Management (MDM), device compliance, patching, inventory accuracy, and endpoint protection tools such as Bitdefender.</li> <li>Manage and troubleshoot Virtual Private Network (VPN) access, basic networking issues, Domain Name System (DNS), connectivity issues, and on-premise network components.</li> <li>Support identity and access management, including single sign-on,…