IT Support Technician (CDMX)

Sobre el puesto

Summary: We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities: Providing exceptional IT Services to TransPerfect employees

Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

Responding to support requests on a daily basis

Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.

Provides support for web-based video conference services within the contact centers including driver and local software issues.

About You: As a Helpdesk Support Specialist you are a: Creative thinker – You are curious and unafraid to ask questions

Hard worker – You are industrious and diligent in everything you do

Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes: Minimum Bachelor’s degree

Exceptional written, oral and interpersonal communication skills in English

Experience with Microsoft Active Directory

Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)

Knowledge of Mac OS X

Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

Knowledge of Virus and Spyware removal techniques

Ability to quickly diagnose and fix problems

Ability to open a computer and replace defective components

Ability to operate in a dynamic, fast-paced environment

Ability to work in a team-oriented, collaborative environment

Exceptional customer service orientation

Must be detail oriented

Working knowledge of a past Helpdesk/Support Ticketing system

In order to apply, please submit your CV in English