IT Support Supervisor

About this role

Company’s Profile:
APIVITA is a pioneering Greek company that has been producing innovative natural cosmetics since 1979. APIVITA products provide safe and effective care protection and natural beauty solutions for the face, body, and hair, derived from bee products and the powerful Greek flora. Since 2017, APIVITA has been a member company of the PUIG Group and has a worldwide distribution and presence in more than 50 other countries, such as France, Taiwan, Russia, Hong Kong, Cyprus, Romania, Belgium, Portugal, Croatia, China, Thailand, South Africa, Ukraine, Bulgaria, Ireland, Malta, United Kingdom, Hungary, Italy, Norway, etc.
At APIVITA, we share a vision for sustainable development, and we conduct our business with the utmost respect and love for nature and mankind. We, therefore, seek people with an outstanding ability to communicate the APIVITA brand philosophy and values and effectively promote and sell its products and services.
Follow the link to find out more information:

Job Purpose: The IT Support Supervisor is responsible for ensuring the effective delivery and operation of IT services across the organization’s offices, in alignment with HQ IT guidelines.

Responsibilities/Results
The job holder:
Is responsible for the deployment, maintenance, and continuous operation of IT infrastructure across office locations, ensuring system availability, performance, security, and compliance with HQ standards.
Oversees IT assets, infrastructure lifecycle, and coordination of external vendors and service providers, including maintenance activities for systems, servers, networks, and telecommunications.
Manages IT suppliers and service partners, including performance monitoring, coordination, and support in service delivery and negotiations.
Ensures adherence to IT security and cybersecurity policies, acting as the local coordination point for related communications and escalations.
Supports IT project implementation within the office environment and ensures operational readiness of new systems and services.
Acts as the local liaison with HQ Digital Workplace and Cybersecurity teams, as well as relevant external authorities, ensuring alignment and timely resolution of IT-related matters.
Supervises one IT Support Administrator and provides day-to-day coordination of local IT support activities.
Requirements
BSc degree in Computer Science, Engineering, or a related field
Minimum 5 years of experience in IT Infrastructure Support
Proficient level of English and Greek
Strong knowledge of Microsoft infrastructure and networking technologies
Experience coordinating IT infrastructure services and external vendors
Excellent communication, stakeholder management, and problem-solving skills
Benefits
Private life and health insurance program
Meal card for our restaurant
Opportunities for career development in a global changing environment
Opportunities to participate in cutting-edge training programs
Company bus for the transportation to and from our premises
APIVITA's wellBEEing program

At APIVITA SA we provide equal opportunities for employment. We strictly prohibit any kind of discrimination.
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https://www.apivita.com/hellas/job-application-privacy-policy