IT Support Engineer, MENA

About this role

IT Support Engineer — Part-Time MENA

About Brain Co.

Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries.

- Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value

- Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses

- Streamlined hospital patient care → 40% better outcomes, 80% less admin work

- $55M Series A · 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks

The Role

As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales.

What You’ll Work On

Help Desk & Employee Support

- First-line IT support for a 70+ person team — hardware, software, and account issues

- On-site and remote support across macOS and Windows

- Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

- Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning

- Execute provisioning workflows and fulfill access requests per our access entitlement model

- Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

- Run offboarding on last days: disable accounts, revoke access, recover equipment

- Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

- Own the access request queue and fulfill approved requests within our 2-hour SLA

- Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

- Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running

- Help maintain office network infrastructure and troubleshoot connectivity issues

- Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

You Might Be a Great Fit If You…

- Have 2+ years of IT support or helpdesk experience, ideally at a startup

- Are comfortable in Okta — provisioning, groups, and SSO troubleshooting

- Have run onboarding and offboarding workflows and understand the security stakes

- Are organized and dependable — you juggle open requests without dropping the ball

- Communicate clearly with non-technical employees

- Work independently and surface issues proactively

Bonus points for:

- Google Workspace administration

- MDM experience (Jamf, Kandji)

- SOC 2 access control or IT audit exposure

- Basic scripting (Python, Bash)

Why Join Us

- Real ownership from day one — you’ll run IT operations, not just execute tickets

- Work at a company deploying AI to governments, hospitals, and critical industries

- Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role

- Competitive hourly compensation