IT Support Engineer / IT Support Technician - Part-Time

About this role

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.
We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a part-time and flexible basis.

Responsibilities

• Provide remote support to users in a Microsoft 365 environment.

• Provide support for Outlook, Teams, Office and Microsoft Defender.

• Manage users and permissions.

• Troubleshoot day-to-day IT issues.

• Set up and configure new PCs and software.

• Provide support for email security solutions, namely Mimecast.

• Remotely monitor endpoints using RMM tools, ideally NinjaOne.

• Support hardware management and ordering.

• Document basic IT processes.
Requirements

• Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles;

• Hands-on experience supporting Microsoft 365 environments;

• Good troubleshooting and problem-solving skills;

• Ability to work independently and provide effective support remotely;

• Good communication skills and a strong level of English, for interaction with the client;

• A proactive and service-oriented approach.

Nice To Have
Experience with any of the following will be considered a plus:

• Mimecast

• NinjaOne or other RMM platforms

• Cyber Essentials

• Microsoft Defender

• Endpoint and device management
Benefits

• Part-time engagement - approximately 10 hours per month

• 100% remote (based in Portugal)

• Flexible working hours

• International working environment

• Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a flexible, fully remote part-time opportunity, we'd be happy to hear from you.