IT Service Management Support

About this role

<div class="content-intro"><div> <div> </div> <div>At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. </div> <div> </div> <div>Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. </div> <div> </div> <div>Join us to drive positive, lasting change that moves missions and the government forward!</div> <div> </div> </div></div><p></p> <p><strong>Job Description: </strong></p> <p>Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.</p> <p><strong> </strong></p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Identify and document system and/or tool requirements as provided to the Helpdesk by users, customers and support process to review approve them for further action</li> <li>Create and manage page content audits, and actions pursuant to the communications plan</li> <li>Provide basic user and customer support and troubleshooting</li> <li>Provide application navigation assistance</li> </ul> <p><strong> </strong></p> <p><strong>Here's what you need:</strong></p> <ul> <li>Minimum 3 years of experience in any combination of the following:</li> <ul> <li>Providing content management support in all source intel areas</li> <li>Military experience</li> <li>Providing basic user and customer support and troubleshooting in intelligence, cyber or application support areas</li> <li>Lead training as needed to a small to medium size group</li> </ul> </ul> <p><strong> </strong></p> <p><strong>Bonus points if you have:</strong></p> <ul> <li>Experience with Microsoft office suite</li> <li>Detail oriented and comfortable conversing with client leadership</li> <li>Experience with Data Analytics</li> </ul> <p><strong> </strong></p> <p><strong>Security clearance:</strong></p> <ul> <li>An active TS/SCI clearance</li> </ul> <p></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p> </p> <p><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of <strong>California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland</strong></span></span><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8">. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. </span></span><a class="Hyperlink SCXW225111203 BCX8" href="https://www.accenture.com/us-en/careers/your-future-rewards-benefits" target="_blank"><span class="TextRun Underlined SCXW225111203 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW225111203 BCX8" data-ccp-charstyle="Hyperlink">You can find more information on benefits here.</span></span></a><span class="TextRun SCXW225111203 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW225111203 BCX8"> We accept applications on an on-going basis and there is no fixed deadline to apply.</span></span></p> <p> </p></div><div class="title">The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:</div><div class="pay-range"><span>$107,300</span><span class="divider">—</span><span>$130,100 USD</span></div></div></div><div class="content-conclusion"><div> <div> <div> </div> <div><em><strong><span data-contrast="none">What We Believe</span>…