IT Officer

About this role

ABOUT VILLAGEREACH
VillageReach transforms health care delivery to make it accessible to everyone. We are guided by the vision of a world where every person has the health care they need to thrive.
By 2030, VillageReach aims to reduce inequities in access to quality primary health care for 350 million people. We work in partnership with governments, the private sector, technical and financial partners, and communities to strengthen responsive primary health systems that ensure the availability of health products, information, and services for the most underserved populations.
As a locally rooted and globally connected organization, VillageReach operates in the Democratic Republic of the Congo, Kenya, Malawi, Mozambique, Côte d'Ivoire, and the United States.
Summary
The Information Technology Officer (IT Officer) manages, maintains, and improves VillageReach’s information technology infrastructure in the Democratic Republic of the Congo. The incumbent provides quality technical support to users, ensures the availability and security of information systems, administers equipment and networks, and ensures compliance with the organization’s technology and cybersecurity standards.
The position directly contributes to the effective operation of national and provincial offices, including those in rural areas, by ensuring reliable, secure, and high-performing IT infrastructure.

Essential duties and responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.
Responsibilities
A. IT Support

• Provide first- and second-level technical support for hardware, software, networks, and collaboration tools.

• Diagnose and resolve hardware and software incidents in a timely manner.

• Install, configure, and maintain computers, printers, peripherals, and other equipment.

• Maintain a high level of satisfaction among internal users.
B. Network and Systems Administration

• Design, install, administer, and optimize local area networks (LANs), wireless networks, and internet connections.

• Ensure the availability, performance, and continuity of IT services.

• Monitor system performance and proactively intervene to minimize disruptions.

• Collaborate with the global IT team during infrastructure deployments, upgrades, and improvements.
C. Information Security

• Implement and maintain security measures protecting systems and data from unauthorized access, cyberattacks, and other threats.

• Administer user accounts, access rights, and permissions across Microsoft 365, SharePoint, and other platforms.

• Conduct regular user access audits.

• Raise staff awareness of cybersecurity best practices, including phishing prevention, secure password management, and data protection.
D. Data Backup and Business Continuity

• Perform regular system and data backups.

• Participate in the implementation and testing of disaster recovery plans.

• Ensure data availability and integrity in accordance with VillageReach policies.
E. IT Assets and Inventory Management

• Manage the full lifecycle of IT assets, from acquisition to disposal.

• Maintain up-to-date inventories in Asset Panda and local registers; conduct periodic physical inventories.

• Ensure efficient management of equipment and consumable stock to prevent stockouts, losses, and overstocking.

• Coordinate the receipt and distribution of equipment to provincial offices, ensuring reliable documentation of asset movements.
F. Technology Infrastructure and Provincial Sites

• Install and maintain office surveillance and security systems.

• Deploy, install, and maintain Starlink kits in offices, including rural locations; manage subscriptions and vendor relations.

• Organize the transportation, installation, and commissioning of IT equipment in provincial offices.
G. Procurement Support and Vendor Management

• Support the Procurement team in developing technical specifications in accordance with VillageReach standards.

• Participate in the technical evaluation of vendor proposals.

• Monitor maintenance contracts, warranties, and services provided by IT vendors.
H. Documentation, Reporting, and Continuous Improvement

• Maintain up-to-date documentation related to infrastructure, network configurations, and technical procedures.

• Produce regular reports on incidents, equipment, assets, and performance indicators.

• Collaborate with global IT teams as well as Operations, Finance, Human Resources, Procurement, and Program teams.

• Identify and recommend improvements to systems, processes, and digital tools; participate in digital transformation initiatives.

Competencies:
VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.
Achieving Great Results:
1. Risk Taking and Innovation
· Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.
2. Business Judgement
· Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.
3. Building Strong Teams
· Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.
Setting Direction:
4. Compelling Communication
· Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.
5. Resilient Self Leadership
· Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.
6. Stewardship and Personal Alignment
· Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and…