IT Officer

About this role

About School of Coding & AI
School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.

About the role
We are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.
This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.
This is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.

What you'll be doing
As an IT Support Officer, you will:
Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
Troubleshoot laptop, printer, connectivity, peripheral and account related issues
Ensure staff and student devices are kept up to date with required software, patches and security updates
Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
Assist with maintaining basic IT security standards across devices and users
Help ensure IT support processes are organised, documented and followed consistently
Provide responsive, user friendly support to staff with varying levels of technical confidence
Requirements
What we're looking for
You are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.

Essential
Previous experience in an IT support role, including 1st and 2nd line support
Experience setting up and managing laptops and other user hardware at scale
Experience managing IT stock, asset registers or equipment allocation
Good working knowledge of Windows laptops and common business software
Experience supporting Microsoft 365 and G-Suite, user accounts and access issues
Confidence troubleshooting hardware, software and basic networking issues
Strong organisational skills with the ability to manage competing priorities
Clear communication skills and a helpful, service led approach

Desirable
Experience supporting both staff and student or end user environments
Experience with Active Directory, Entra ID or similar user administration tools
Knowledge of patch management, software deployment and endpoint security best practice
Familiarity with ticketing systems and IT documentation processes
CompTIA A+, Network+ or similar IT qualification
Degree, diploma or relevant technical certification in IT, Computing or a related field

Why join us
A broad, hands on IT role with real ownership
Opportunity to shape and improve IT support processes as the organisation grows
Varied work across hardware, support, software updates and stock management
Supportive team environment with room to develop
Benefits
Salary of £28,000 to £32,000 per year, depending on experience
Generous annual leave entitlement
Pension scheme
Employee Assistance Programme
Company events
Retail discounts through Bright Exchange