IT Network Support

About this role

The Role
We’re looking for a proactive and experienced IT professional to join our dynamic IT team in a role that blends operational support with improvement initiatives delivered through projects. This is a great opportunity to help shape and support a modern IT environment while making a visible impact across the organisation.
Reporting to the Head of IT, you’ll play a key role in maintaining and evolving our infrastructure across core networking, servers, cloud services, identity, endpoint management, and cyber security. You’ll work with technologies including Microsoft 365, Microsoft Entra, Intune, Windows Server, VMware virtualisation, and enterprise networking, balancing day-to-day support with project delivery and continuous improvement.
This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and wants to contribute to the development of a modern IT service. You’ll collaborate with colleagues across the business, influence positive change, and have the opportunity to broaden your skills across infrastructure, cloud, security, and end-user technology.

What You’ll Be Doing:
Supporting and maintaining core IT infrastructure across servers, networks, firewalls, backup platforms, and cloud-connected services
Administering Microsoft 365 services, including Microsoft Entra, Exchange, identity and access management, and core collaboration platforms
Managing endpoint configuration and compliance using Microsoft Intune and modern device management approaches
Acting as a key technical point of contact for IT support, helping users resolve issues quickly and effectively
Monitoring systems proactively, improving resilience, and helping prevent issues before they arise
Contributing to the design, implementation, and support of network solutions across LAN, WAN, wireless, and secure remote access
Supporting and delivering IT projects, upgrades, migrations, and service improvements alongside day-to-day operations
Applying security best practices across identity, devices, patching, access control, and endpoint protection
Identifying opportunities to improve systems, processes, automation, and user experience
Creating and maintaining clear technical documentation, support procedures, and user guides
Providing user training and guidance to improve adoption of business systems and digital tools
Taking part in an on-call rota to support critical incidents (approx. 1 week in 5)

Requirements
What We’re Looking For:
3–5 years’ experience in an infrastructure, systems administration technical support role
Strong hands-on experience with Microsoft technologies, networking, endpoint management, and security-focused administration
Experience supporting or administering Microsoft 365, Microsoft Entra, and Intune in a business environment
A proactive, solutions-focused mindset with a genuine interest in continuous improvement and modernisation
Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical colleagues
A strong customer-focused approach and commitment to delivering a high-quality, reliable IT service
Ability to manage priorities effectively and work calmly in a fast-paced environment

Technical Experience:
You’ll have solid experience in several of the following:
Microsoft 365 administration, including Exchange Online and core collaboration services
Microsoft Entra, including identity, access management, and conditional access concepts
Microsoft Intune and modern endpoint management for Windows devices
Windows Server 2019 and above, including Active Directory and Group Policy
Virtualisation technologies (ideally VMware)
Cisco switching, VLANs, wireless networking, and general network troubleshooting
Firewall technologies and secure remote access solutions (preferably FortiGate)
Backup, patching, monitoring, and endpoint security tools
Printers, peripheral support, and general workplace technology administration

Nice to Have (but not essential):
Knowledge of ITIL practices or service management frameworks
Microsoft, Cisco, or VMware certifications
Experience supporting cloud migrations, infrastructure upgrades, or digital transformation projects
Exposure to automation or scripting, for example PowerShell
Experience with ERP, telephony, or line-of-business systems
Benefits

Why Work for Barfoots?
Investors In People Silver Award status.
Company pension scheme
24/7 Online GP access
Life Assurance
Employee Assistance Program
Benefits Platform
Development opportunities
Discounted leisure membership
Discounted vegetable box scheme
Cycle to work scheme
Free onsite parking
Approved training centre for Highfield qualifications
Committed to Sustainability