IT Manager Support - Infrastructure & Systems

About this role

IT Manager Support - Infrastructure & Systems (Remote)
Work From Home | Full-Time | AU Hours | PH-Based
About the Role
We are seeking a capable and hands-on IT Manager Support professional to support day-to-day IT operations across systems, users, and infrastructure for an Australian business.
Working closely with the IT Manager, you will help keep Microsoft environments, servers, networks, and end-user systems running smoothly, securely, and efficiently.
This role suits someone who can troubleshoot quickly, communicate clearly, and take ownership of issues from resolution through to prevention.
Key Responsibilities
Microsoft Environment (Core Focus)
Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
Manage user accounts, permissions, and security policies through Azure AD / Entra ID
Support email setup, migrations, troubleshooting, and spam/security controls
Systems & Server Support
Monitor and maintain Windows Servers (on-premise and/or cloud)
Assist with backups, patching, updates, and system performance
Support virtual environments such as Hyper-V or VMware
Network Management
Monitor and maintain LAN/WAN, routers, firewalls, and switches
Troubleshoot connectivity issues and outages
Support VPN access and remote user connectivity
Helpdesk & User Support
Provide Level 1–2 support across hardware, software, and access issues
Resolve support tickets efficiently and escalate when required
Support onboarding/offboarding including device setup, email, and system access
Security & Compliance
Support endpoint security, antivirus, and monitoring tools
Maintain access controls, MFA, and security policies
Assist with backups, recovery processes, and data protection practices
Documentation & Reporting
Maintain IT documentation, user guides, and support processes
Track recurring issues and resolutions
Assist in reporting system performance and risks
Requirements
3–5+ years experience in IT support / systems administration
Strong experience with Microsoft 365 and Exchange environments
Solid understanding of Windows Server, Active Directory / Azure AD
Experience with network troubleshooting (routers, firewalls, VPNs)
Ability to diagnose and resolve issues independently
Strong communication skills with both technical and non-technical users
Systems & Tools
Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
Azure AD / Entra ID
Windows Server
Hyper-V / VMware (preferred)
Networking tools (VPN, routers, firewalls, switches)
Backup and monitoring tools
What Success Looks Like
Systems and infrastructure run reliably and securely
User support requests are resolved efficiently
Network and server issues are proactively managed
Security controls and backups are maintained effectively
Documentation and support processes are kept up to date
Preferred
Experience with Azure or AWS
Exposure to cybersecurity tools and best practices
Experience with backup systems and disaster recovery
IT certifications (Microsoft, CompTIA, or similar)
Originally posted on Himalayas