IT Infrastructure Engineer – RMA & Hardware Diagnostics

About this role

<div class="content-intro"><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.</p></div><h3><strong><span data-contrast="auto">The role</span></strong><span data-ccp-props="{}"> </span></h3> <p data-start="1199" data-end="1533">We are seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability.</p> <p data-start="1535" data-end="1885">You will be responsible for deep diagnostics across enterprise server platforms, performing structured root cause analysis, validating failed components, and managing end-to-end warranty replacement processes with OEM vendors. This is a hands-on technical role with direct impact on hardware reliability, SLA performance, and operational scalability.</p> <p data-start="1887" data-end="2101">You will work on-site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet.</p> <div class="qMYqUG_convSearchResultHighlightRoot"> <div class="" data-turn-id-container="request-69e2a372-fb84-8336-9e1a-01cc950eb9db-55" data-is-intersecting="true"> <div class="relative w-full overflow-visible"> <section class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&:has([data-writing-block])>*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-69e2a372-fb84-8336-9e1a-01cc950eb9db-55" data-turn-id-container="request-69e2a372-fb84-8336-9e1a-01cc950eb9db-55" data-testid="conversation-turn-606" data-scroll-anchor="false" data-turn="assistant"> <div class="text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="a3b8d5a1-e5cc-40ca-b212-c807d6ee9fe2" data-message-model-slug="gpt-5-5" data-turn-start-message="true"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling"> <p data-start="2078" data-end="2124" data-is-last-node="" data-is-only-node="">You will work out of our <strong>Kansas City, Missouri, </strong>data center location.</p> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <p><strong><span data-ccp-props="{"335559685":720,"335559991":360}"><span class="TextRun MacChromeBold SCXW95146830 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95146830 BCX0" data-ccp-charstyle="Strong">Your responsibilities will include:</span></span><span class="EOP SCXW95146830 BCX0" data-ccp-props="{"134233117":true,"134233118":true}"> </span></span></strong></p> <ul> <li data-start="2298" data-end="2468"> <p data-start="2300" data-end="2468">Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components</p> </li> <li data-start="2469" data-end="2597"> <p data-start="2471" data-end="2597">Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and…