IT Incident & Continuity Manager

Over deze functie

**Major Incident Management:**

* You take full ownership of the end-to-end management of major IT incidents impacting critical services. * Leading and coordinating the Major Incident process from detection to resolution * Mobilising the right technical experts and stakeholders to restore services quickly * Ensuring clear, structured, and timely communication with users and stakeholders * Driving rapid service restoration while ensuring longer-term corrective actions are defined and implemented * Managing related change activities * Documenting incidents in ITSM tools and leading post-incident reviews * Ensuring root causes are identified and addressed through structured problem-solving

**Problem Management**

* You are responsible for the effective management and continuous improvement of the Problem Management process. * Reviewing and improving the current process to ensure consistent application across the organisation * Defining clear governance, standards, and ways of working * Ensuring recurring incidents are analysed and permanently resolved * Driving structural improvements to reduce operational disruptions

**Disaster Recovery & Continuity**

* Identifying risks that could impact critical services * Designing and maintaining disaster recovery procedures and plans * Organising and validating regular recovery tests * Coordinating with IT and business teams to ensure fast recovery of services * Minimising downtime and data loss in case of incidents or crises

Our customer offers

* Fulltime & Permanent employment contract * A dynamic workplace * Hybrid working and a healthy work-life balance * An attractive compensation package including: company car + charging card , Mobile phone , Internet allowance , Representation allowance, Meal vouchers , Health, hospitalization, and pension insurance ,additional fringe benefits