IT Helpdesk

About this role

1. Technical Support & Troubleshooting
Be the first point of contact to troubleshoot hardware, software, network, and printer issues for local and remote employees.
Set up, configure, and install operating systems (macOS, Windows, Linux) and productivity tools (Google Workspace, Slack, VPN, Microsoft 365 …).
Ensure all support tickets/requests are resolved promptly and logged systematically.
2. Asset & Account Management
Zero-Mistake Onboarding/Offboarding: Strictly follow checklists to set up tech equipment/accounts for new hires and revoke access immediately for offboarding employees.
Keep the IT Asset Inventory (laptops, monitors, chargers, accessories) 100% updated and organized.
Monitor software licenses and subscription renewals to avoid service interruptions.
3. Network & Security Maintenance
Maintain office network stability (Wi-Fi, LAN) and coordinate with ISPs when issues arise.
Implement basic security practices (ensuring antivirus software is updated, enforcing password policies, and backing up data).
Collaborate with the Admin team to manage office tech gadgets (meeting room screens, projectors, fingerprint/access control machines).
Requirements
Experience: 1+ years of experience in IT Helpdesk, Technical Support, or System Administration (Open to promising final-year students for the Part-time role).
Technical Skills:
Hardware & Network Enthusiast: You genuinely enjoy hands-on troubleshooting, assembling/upgrading PC/Laptop hardware, and optimizing Wi-Fi/LAN setups to ensure peak network performance.
Proficient in troubleshooting both macOS and Windows platforms.
Familiar with managing cloud-based workspaces (Google Workspace/Admin Console is a plus).
Basic knowledge of networking (TCP/IP, DNS, VPN, Wi-Fi routers).
Working Style & Mindset:
High Accountability: Strong ownership of tasks - not finding temporary workarounds, fixing the root cause.
Detail-oriented: Follows checklists rigorously to prevent data leaks or asset loss during offboarding/onboarding.
Good Communication: Patient and friendly when explaining technical solutions to non-technical colleagues.
Benefits
13th-month salary bonus.
Comprehensive healthcare insurance.
MacBook / Windows laptop, external monitor, and all necessary equipment.
Yearly team outings, company trips, and internal clubs.
Structured onboarding, continuous training, and clear career-growth paths.
English-language training programs.
Free drinks, snacks, and parking.