IT Generalist

About this role

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

We are seeking a new member for our IT team. As an IT Generalist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT team. It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges. You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions. This position requires the employee to be in the office 5 days a week.

Who You Are:

• Bachelor’s Degree or higher in Computer Science or a related field

• 2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations

• 2+ years of working experience with agile methods and processes

• Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements

• Strong communication skills, attention to detail, and ability to self-organize

• In-depth experience with Google Workspace/G-Suite management

• Experience in troubleshooting techniques (including RCA) and ticket triage

• Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android

• Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud

• Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies

• Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)

• Ability to meet deadlines and follow through on assigned projects

• Ability to work in a changing environment while maintaining quality and productivity

• Ability to plan, drive, and support multiple concurrent projects and initiatives

• Ability to carry 25 lbs. up and down stairs

What You'll Do:

• Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.

• Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.

• Work with external IT partners/vendors to coordinate the delivery and return of IT assets

• Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.

• Provide on-site IT/network support for internal employees when needed

• Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes

• Maintain updated IT documentation

• Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.

• Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.

• Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.

• On-call duty as rotation requires (global time zone)

Nice to Have:

• 2+ years of working experience with software development or security engineering

• Experience with service automation through coding/scripting

• Experience with Django development framework (Django admin)

• Experience with ITSM and HRIS integrations

• Experience with IT and InfoSec/Privacy industry-standard compliance frameworks

• Experience with VPN and/or Zero Trust configuration

• Experience with Cloud (e.g., AWS, GCP) and containerized environment

• Ability to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points

For CA-based applicants:

• The base hourly rate for this position is $45.00 to $60.00 per hour - 40 hours per week, 3 months

• This position is eligible for equity in the form of stock options

• This position is eligible for Instawork benefits, including:

• Variety of medical, dental, and vision plans with coverage beginning on the date of hire

• Flexible paid time off

• At least 8 paid company holidays annually

• Phone stipend

• Commuter stipend

• Supplemental pay on qualified leaves

• Employee health savings accounts (HSA) contribution

• Flexible spending plans

• 401K plan

• Perkspot - discount program through Lumity

#LICR2 #LI-Onsite
Our Values

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Empathy, Trust & Candor
We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

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Bias for Action
We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

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Always Be Learning
We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

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Act Like an Owner
We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork…