IT Engineer - 2 (Vietnam)

About this role

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

• We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

• Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

• Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

IT Engineer 2 – Vietnam (Remote)

We’re looking for an IT Engineer 2 to join our growing global IT team in Vietnam. In this role, you will help ensure reliable IT operations, secure device and access management, and a seamless technology experience for employees working remotely.

You will support employees across the full IT lifecycle, from onboarding and device provisioning to troubleshooting, access management, security compliance, and offboarding. You’ll work closely with internal teams, vendors, and senior IT engineers to maintain a secure, scalable, and efficient IT environment as Quince continues to grow globally.

This role is ideal for someone who is hands-on, highly resourceful, and comfortable solving a wide range of technical problems independently while knowing when to escalate more complex issues.

Responsibilities

End-User Support

• Serve as a key point of contact for IT support requests and troubleshoot hardware, software, account, and connectivity issues.

• Provide timely remote support to employees and ensure issues are resolved with minimal disruption to productivity.

• Support employee onboarding and offboarding by provisioning and deprovisioning devices, accounts, applications, and access.

• Guide employees on IT best practices, security policies, and effective use of workplace technology.

• Maintain clear documentation for common issues, troubleshooting procedures, and resolutions.

IT Asset & Device Management

• Manage inventory of laptops, accessories, peripherals, and other IT assets.

• Provision, configure, and manage employee devices throughout their lifecycle.

• Enroll and manage devices using MDM platforms such as JAMF, Kandji, or Microsoft Intune.

• Monitor device compliance, encryption, software versions, and security configurations.

• Coordinate device procurement, replacement, repair, shipping, and recovery with employees and vendors.

Identity & Access Management

• Manage user accounts, groups, applications, and access permissions across systems such as Google Workspace, Okta, or JumpCloud.

• Support joiner, mover, and leaver processes while ensuring appropriate access throughout the employee lifecycle.

• Assist with periodic access reviews and maintain adherence to least-privilege principles.

• Troubleshoot authentication, SSO, MFA, and account-access issues.

IT Infrastructure & Remote Support

• Provide remote support for Wi-Fi, VPN, conferencing, collaboration tools, and other workplace technology.

• Troubleshoot basic networking issues involving IP, DNS, VPNs, firewalls, and connectivity.

• Support network and security infrastructure under the guidance of senior IT engineers.

• Assist with conference room and AV technology when required.

• Partner with vendors and internal teams to resolve infrastructure and connectivity issues.

Security & Compliance

• Support endpoint security, patch management, encryption, and device compliance initiatives.

• Help monitor and remediate security and compliance issues across managed devices and accounts.

• Assist with periodic access reviews, IT audits, and enforcement of security policies.

• Escalate potential security incidents or policy violations to the appropriate security or IT teams.

Automation & IT Operations

• Identify repetitive IT processes and work with senior engineers to automate them using available tools and scripts.

• Use scripting or automation to improve provisioning, account management, reporting, and troubleshooting workflows.

• Contribute to improving IT processes, tools, and operational efficiency.

• Maintain internal IT knowledge bases, SOPs, and technical documentation.

Qualifications

Required:

• 2–5…