IT Dispatcher/Service Coordinator

About this role

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.
Location:
While this is a fully remote position, we are looking for someone local in the Detroit Metro area.
Proactive Technology Is Different:
Monthly check-ins
Fun, team-based approach
Constantly learning
We are Nuts about IT
Requirements
This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.
Must Have:
Customer Service experience
Proficient typing skills
Friendly and positive attitude
Self-motivated
Strong multi-tasking and organizational skills
Ability to work in a fast-paced environment
Problem solver
Reliable internet connection
Good To Have:
Bachelor's degree
Call center experience
MSP experience
Familiarity with ConnectWise PSA
Responsibilities:
Answering phone calls
Client communication
Scheduling onsite visits
Creating tickets
Replying to emails
Monday - Friday schedule
Benefits
Full Medical Benefits
2 Weeks Paid Vacation
Quarterly Bonus and Reviews
Full Time
Dental & vision insurance
401(k) matching