IT Dispatcher/Service Coordinator

About this role

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time. Location: While this is a fully remote position, we are looking for someone local in the Detroit Metro area. Proactive Technology Is Different: Monthly check-ins Fun, team-based approach Constantly learning We are Nuts about IT Requirements This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills. Must Have: Customer Service experience Proficient typing skills Friendly and positive attitude Self-motivated Strong multi-tasking and organizational skills Ability to work in a fast-paced environment Problem solver Reliable internet connection Good To Have: Bachelor's degree Call center experience MSP experience Familiarity with ConnectWise PSA Responsibilities: Answering phone calls Client communication Scheduling onsite visits Creating tickets Replying to emails Monday - Friday schedule Benefits Full Medical Benefits 2 Weeks Paid Vacation Quarterly Bonus and Reviews Full Time Dental & vision insurance 401(k) matching