IT Client Delivery Leader - Remote (South Region)

About this role

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact

The IT Client Delivery Leader is the primary IT advocate and strategic relationship leader for assigned divisions/markets within Surgery Partners. This role serves as the connective point between divisional leadership, facility operators, clinical and business stakeholders, local IT resources, corporate IT teams, vendors, and enterprise shared services. The position is accountable for ensuring that IT services, projects, support models, cybersecurity expectations, and technology roadmaps are aligned with divisional priorities and enterprise standards. The IT Client Delivery Leader translates business needs into actionable IT demands, advocates for the division within enterprise IT planning and prioritization processes, and ensures technology delivery supports safe, efficient, compliant, and scalable healthcare operations across hospitals, ambulatory surgery centers, physician practices, and related care settings.
Key Responsibilities
IT Client Delivery Services is responsible for ensuring that each division and market receives consistent, responsive, and business-aligned IT partnership. While maintaining alignment with enterprise IT standards, policies, architecture, and service delivery processes, the following duties are core expectations of this role:
Divisional IT Advocacy
Serve as the primary IT advocate for assigned divisional leadership, ensuring divisional priorities, operational/clinical needs, risks, and service concerns are represented in enterprise IT planning, governance, prioritization, and execution.
Executive Relationship Management
Build trusted working relationships with division presidents, market leaders, facility executives, clinical operators, physician practice leaders, and shared-service stakeholders to understand business objectives and translate them into IT needs.
Demand Intake and Prioritization
Assist with and guide divisional IT demand, including operational requests, project needs, technology gaps, service issues, regulatory concerns, and growth-related requirements; partner with corporate IT leaders to prioritize work against enterprise capacity and risk.
Budgets and IT Costs
Assist with the development of IT budgets and guide IT spending decisions. Recommend and explain technology as needed to enable standardized, cost effective and functionally suitable solutions.
Service Delivery Oversight
Monitor IT service performance for the assigned division, identify recurring issues or service gaps, escalate barriers, and coordinate with infrastructure, applications, cybersecurity, service desk, field services, data, and vendor teams to drive resolution.
Project and Initiative Alignment
Partner with project managers, solution owners, technical teams, and divisional stakeholders to ensure IT initiatives are appropriately scoped, communicated, sequenced, adopted, and delivered in support of divisional and enterprise objectives.
Risk, Compliance, and Cybersecurity Alignment
Promote adherence to corporate IT standards, cybersecurity controls, HIPAA requirements, audit expectations, and healthcare regulatory obligations while helping divisional leaders understand technology risk and required remediation actions. Help drive coordination and response from site tasks for the assigned division.
Communication and Change Enablement
Provide clear, timely communication to divisional stakeholders regarding IT changes, outages, projects, standards, support processes, and technology decisions; support adoption of new solutions through stakeholder engagement, readiness planning, and feedback loops.
Issue Escalation and Resolution
Act as a senior point of coordination for complex or high-impact IT issues affecting divisional operations, ensuring appropriate ownership, follow-through, executive visibility, and closure.
Continuous Improvement
Identify opportunities to improve IT service consistency, responsiveness, standardization, transparency, and business value across the division and across the broader three-division operating model.
Overall, the goal of the IT Client Delivery Leader is to ensure each division has a clear, accountable IT partner who understands its operational priorities, advocates for its needs, connects it effectively to enterprise IT capabilities and processes, and helps deliver secure, reliable, and value-driven technology services.
Education and Experience Requirement of the IT CDL
Education

• Bachelor’s degree in information technology, healthcare administration, business administration, or related field, or comparable work experience.
IT & Healthcare Experience

• Proven experience, typically 5+ years, in IT leadership, client delivery, relationship management, healthcare technology operations, or related roles.

• In-depth understanding of IT service delivery, demand management, incident escalation, project delivery, change management, governance, and continuous improvement practices.

• Prior healthcare operations or healthcare IT experience related to hospitals, ambulatory surgery centers, physician practices, or other care delivery environments is strongly…