IT Automation & Support Specialist

Sobre el puesto

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><p><strong>About the Role</strong></p> <p>We're looking for a curious, hands-on IT Specialist to join our lean IT team. This isn't a traditional helpdesk role — we want someone who sees a repetitive task and instinctively thinks "I could automate that".</p> <p>You'll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI-assisted development with tools like Claude Code.</p> <p>One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup</li> <li>Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions</li> <li>Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently</li> <li>Maintain and administer self-hosted infrastructure — firewalls, switches, and internal services</li> <li>Write scripts and lightweight tooling to automate common requests and reduce toil</li> <li>Collaborate with our SRE team on infrastructure awareness and escalations</li> <li>Document runbooks, processes, and internal guides clearly and consistently</li> <li>Occasionally support Windows and Linux users alongside our primary macOS environment</li> </ul> <p><strong>What We're Looking For</strong></p> <p><strong>Core IT skills</strong></p> <ul> <li>Solid macOS administration experience — you know the OS, not just the UI</li> <li>Linux comfort — enough to SSH in, read logs, and not panic</li> <li>Experience with MDM tools (Kandji, Jamf, or similar)</li> <li>Identity and access management — Okta, Google Workspace, SSO basics</li> </ul> <p><strong>Scripting & automation</strong></p> <ul> <li>Scripts & automation — you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks</li> <li>Git basics — version control your work, not just save to Desktop</li> <li>Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.)</li> </ul> <p><strong>Mindset</strong></p> <ul> <li>You ask "why does this keep happening?" before closing a ticket</li> <li>You're comfortable with ambiguity and can prioritise without hand-holding</li> <li>You write things down — runbooks, notes, decisions</li> <li>You want to understand how things work, not just fix symptoms</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Experience with Docker or containers at a basic level</li> <li>Networking fundamentals: VLANs, firewalls, switches, VPN concepts</li> <li>Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.)</li> <li>Exposure to AWS or other cloud platforms</li> <li>Any Slack bot, webhook, or internal tooling project you've built — even a small one</li> </ul> <p><strong>What We Offer</strong></p> <ul> <li>A team that treats IT as engineering, not just support</li> <li>Real autonomy to build tooling, propose improvements, and own projects</li> <li>Opportunity for engineering progression for the right candidate</li> <li>A lean, collaborative team where your contributions are visible and valued</li> <li>Fully remote working</li> </ul> <p><strong>Benefits & Perks:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Opportunity to have a real impact in a high-growth global category leader</span></li> <li…