Interoperability Implementation Manager

About this role

The Interoperability Implementation Manager is a key role responsible for ensuring successful EMR integrations with provider practices, including data exchange services (e.g. HL7/FHIR, Proprietary EMR APIs, CCDAs) and user-facing applications embedded within the EMR workflow. This role focuses on turning technical EMR integration requirements into smooth, well-coordinated implementations that enable providers to efficiently and confidently adopt our data integration and interoperability products.

This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-party EMR partners to plan and deliver implementations on time with high quality outcomes. This role combines project management, provider-facing communication, and tech savvy coordination, ownership, and bias for action to achieve project goals.

Responsibilities:

• Lead and actively participate in meetings with client/provider organization leadership, and internal teams, driving customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies

• Serve as primary point of contact with accountability for provider EMR integration success

• Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g. security questionnaires, IT resource allocation, governance)

• Partner with Clinical Operations and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks

• Manage the administrative backbone of implementation projects: taking detailed notes, tracking action items, timelines, decisions, entering and managing data into systems

• Coordinate client teams and third-party partners (e.g., Epic, athena, Redox)

• Engage in cross-team collaboration, investigation, and issue resolution

• Manage project timelines, milestones, and delivery commitments

• Execute implementation and support tasks such as administrative set up, test data setup, system configuration, product demonstrations and training, issue investigation, and active problem solving

• Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation

• Troubleshoot issues and identify solutions, in collaboration with team colleagues

• Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics

• Utilize standardized processes, templates, and self-service tools to scale efficiently

• Identify and escalate risks, blockers, and dependencies

• Accountable for communicating reliable and accurate project updates and related statuses to all project stakeholders and internal leadership
Requirements
Requirements:

• Bachelor’s degree in a related field

• 3+ years implementing complex healthcare software with provider practices

• 3+ years implementing integration technology (e.g. Smart-on-FHIR apps, HL7/FHIR services)

• Clear understanding of provider workflows, risk adjustment, and quality of care

• Excellent project management and cross-functional coordination skills

• Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics

• Proficient with technical integration products and concepts (APIs, data feeds, EMR config)

• Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies

• Ability to manage multiple concurrent implementations

• High ownership mindset and bias toward hands-on execution

Competencies:
Communicates Effectively

• Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.

• Leverages emotional intelligence to adapt to the emotions and intentions of others.
Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy

• Builds trust by following through on commitments and leading with integrity and authenticity.

• Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism.

• Understands and responds to the emotions and behaviors of others.
Situational Adaptability & Flexibility

• Adapts approach in real time to respond to different situations.

• Thinks quickly and readily adapts behavior in the moment.

• High level of versatility.
Plans and Aligns, Resourcefulness

• Plans and prioritizes work to meet the goals of the business.

• Breaks down objectives into plans and actions to achieve significant milestones.

• Anticipates and readily adjusts plans.

• Maintains organization of resources to support efficiency.

• Leverages emotional intelligence to influence positive results.
Balances Stakeholders & Manages Conflict

• Anticipating and balancing the needs of multiple stakeholders and multiple projects.

• Highly prepared and knowledgeable about expectations.

• Delivers fair and flexible response to stakeholder needs.

• Handling conflict situations to resolve effectively and professionally.

• Applies fair decision-making to balance competing interests mediating any points of abrasion.
Collaborates

• Identifies and builds partnerships to meet shared goals.

• Readily partners with others to meet objectives and shares credit for contributions.

• Demonstrates cooperation that earns support of others.

Benefits
WORKING AT VATICA HEALTH ADVANTAGES
Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar

• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded

• 401k plans– we want to empower you to prepare for your future

•…