International Sales Support Officer - Temporary min. 6 months

Over deze functie

Looking for a temporary challenge in an international environment?
Interested in a customer oriented role? Apply now!

Bedrijfsomschrijving

My client is an international organisation operating in a dynamic and customer-driven environment where excellence in service and continuous improvement are key priorities.
They are committed to delivering high-quality products and ensuring outstanding customer satisfaction through efficient processes and strong collaboration across departments.

They are located near Kapellen and best accessible by bike or car.

Omschrijving

* The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts.
* The role covers the full order-to-cash process from price confirmation to payment, as well as care-to-retain activities such as complaints management and customer support requests
* Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach..
* Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners.
* Youwillcoordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery.
* Youwill support billingactivitiesincludinginvoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment.
* Youwillcoordinateinternalrequestswith relevant departmentssuch as operations, regulatory and supplychain and ensuretimely follow-up on all customer-relatedtasks.
* You will contribute to process improvements and participate in ERP implementation projects to enhance efficiency and customer experience.

* You are lookingfor a challengingtemporaryrole of minimum 6 monthswithpossibility to extend.
* Youwill join a dynamic international environment whereyou can furtherdevelopyour expertise in customer service and logistics.
* Youwill have the opportunity to play a keyrole in improvingcustomersatisfaction and operational excellence.
* You will work in a collaborative team where initiative and continuous improvement are encouraged.