Internal IT Manager – Infrastructure & Digital Workplace

About this role

Lead Internal IT in a Mission-Critical Environment
At ILIAS Solutions, technology supports work with real-world impact. We develop mission-critical defense logistics and asset-management software used by defense organizations worldwide to improve asset visibility, operational readiness, maintenance, logistics and decision-making. By bringing strategic, tactical and operational data together in one integrated environment, our platform helps customers reduce complexity and make confident, timely decisions.
For ILIAS to continue building and delivering mission-critical technology, our internal IT foundation needs to be secure, resilient, well-structured and ready to scale. As Internal IT Manager, you define, deliver and continuously improve the organization’s IT services, infrastructure, digital workplace and technology platforms. Your work ensures that employees, developers and business teams can rely on secure, scalable and efficient technology every day, while helping ILIAS continue to grow in a controlled and compliant way.
The role sits at the intersection of business objectives, technology strategy, security governance and operational execution. Security governance remains with the CISO and security organization, while you ensure that compliant technology services are implemented, operated and continuously improved. That means staying close enough to the technical landscape to understand what needs to change, and close enough to the business to determine what will create the most impact for the teams who build, support and grow ILIAS.

Meaningful Work
ILIAS develops software for demanding defense and security environments, and the people behind that work depend on reliable technology every day. As the Internal IT Manager, you own the internal technology foundation that enables ILIAS to keep building, delivering and supporting mission-critical solutions. By strengthening infrastructure, cloud services, endpoints, identity platforms and digital workplace tools, you help colleagues across Belgium, the Netherlands, Denmark and the United States work with fewer disruptions, better collaboration and greater trust in the systems they rely on.

What You Will Do
As Internal IT Manager, you will shape the internal IT foundation that enables ILIAS to grow, innovate and operate securely. Your mission covers strategy, infrastructure, automation, digital workplace, developer enablement, operational excellence, security implementation and supplier management.
Shape the IT Roadmap and Infrastructure Direction

• Translate the IT vision into annual roadmaps, investment plans and clear priorities that guide day-to-day execution.

• Define target architectures for endpoints, servers, cloud services, identity and developer platforms.

• Align IT capabilities with business growth, product innovation and operational needs.

• Drive digital transformation, infrastructure modernization and technology improvement initiatives.

• Use your infrastructure knowledge to guide decisions, challenge proposals and set direction without needing to be hands-on in every tool.

• Collaborate with IFED IT in the USA to identify synergies, align where relevant and strengthen the broader technology foundation across the organization.
Build Reliable, Efficient and Scalable IT Operations

• Own the availability, performance and reliability of internal IT services.

• Establish measurable service KPIs and continuous improvement programs.

• Standardize documentation, incident management, change management, problem management and day-to-day operational processes.

• Bring structure and maturity to internal IT while staying close enough to the operational reality to remove blockers and support the team.
Modernize Through Automation and Platform Thinking

• Lead an automation-first approach across internal IT.

• Reduce recurring manual work through automation, self-service platforms and workflow improvements that make IT services faster, more consistent and easier to scale.

• Introduce configuration-as-code and infrastructure-as-code principles where they add value.

• Drive endpoint, server and cloud automation initiatives.

• Explore AI and workflow automation where they create practical business or operational value.

• Identify automation opportunities across infrastructure, endpoint management, service delivery and employee self-service.
Improve the Digital Workplace and Employee Experience

• Deliver a modern digital workplace for office workers, developers and traveling employees.

• Own the endpoint strategy for Windows, macOS and mobile devices.

• Ensure smooth onboarding, productivity tooling and collaboration platforms.

• Improve the employee experience through workplace services and self-service capabilities that are easy to use and reliable.
Enable Product Engineering and Developer Productivity

• Help developers work efficiently in secure, frictionless environments that support productivity without compromising compliance.

• Support Windows, Linux, WSL, Docker and cloud-native development platforms.

• Partner with Product Engineering to continuously improve developer onboarding, environment provisioning and day-to-day working experience.
Manage Infrastructure, Cloud and Business Continuity

• Manage hybrid infrastructure environments and ensure services are scalable, resilient and maintainable.

• Drive adoption of Linux and cloud-native platforms where appropriate.

• Oversee backup, disaster recovery and business continuity capabilities.

• Make informed architectural, operational and vendor decisions based on a strong understanding of current infrastructure technologies.
Implement Secure and Compliant Technology Services

• Implement security controls defined by the Security Office.

• Ensure secure operation of identity, endpoint and infrastructure platforms.

• Support ISO, NIS2, CMMC, DFARS and other compliance initiatives.

• Ensure controls are operational, measurable and auditable.

• Act as the…