Interim Team Lead Enterprise Account Management (DACH)

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About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com http://www.perk.com to learn more.

ABOUT THE ROLE

We are looking for an Interim Team Leader for our Senior & Enterprise Account Management team in DACH. You cover a parental leave and lead the team that manages our largest and most complex customers in the German speaking market.

The mandate is real, not administrative. You own the commercial results of the segment, you represent Account Management in the DACH leadership team, and you drive customer facing programmes that are currently high on our agenda: platform migrations for spend management customers, cross-sell between our Travel and Spend products, and a structured retention initiatives for our most strategic accounts.

Because the assignment is time limited, we are looking for a leader who is effective within weeks, not months. Seniority in leading experienced account managers and confidence with large enterprise customers matter more here than a long ramp up into our systems.

WHAT YOU’LL DO

- People leadership and performance

- Lead, coach and develop a team of Senior and Enterprise Account Managers, potentially including one Player Coach who has own direct reports.

- Run a clear leadership rhythm: regular team meetings, structured 1:1s, documented feedback loops, development plans per quarter.

- Own the team's KPIs and targets (retention, revenue growth, cross-sell, take rate) and manage performance transparently, including the difficult conversations.

- Enable your team to handle complex commercial situations (price negotiations, churn cases, escalations) independently.

- Keep the team stable, focused and supported during a period of change.

- Commercial ownership

- Be accountable for retention, upsell and cross-sell across the Senior and Enterprise portfolio (Travel, Spend, Cards, Events).

- Steer the risk agenda: regular risk reviews, action plans per account, stakeholder maps and multi-threading standards for accounts at risk.

- Support your team in strategic negotiations, renewals and business reviews with C level stakeholders.

- Drive the platform motion: bring Spend to Travel customers and Travel to Spend customers, together with sales and technical account management teams.

- Programme and stakeholder work

- Co-own the DACH execution of our spend platform migration programme for Senior and Enterprise customers, together with Technical Account Management, the Spend organisation and Implementation. The objective is to protect customer satisfaction and revenue throughout the migration.

- Act as the escalation level for your team and manage cross-functional escalations into Product, Support, Implementation and Finance.

- Represent the voice of Enterprise customers towards Product and translate customer pain into concrete roadmap input.

- Contribute to planning, strategy and daily operations of the DACH Account Management leadership team: capacity planning, portfolio distribution, hiring and onboarding.

- Operational excellence

- Keep data quality high in Salesforce, Looker and Notion, and use it for forecasting and prioritisation.

- Improve and automate recurring tasks, playbooks and customer facing materials, including the use of AI tooling.

- Coordinate onboarding of new Enterprise clients with Sales, Implementation and Technical Account Managements

WHAT WE’RE LOOKING FOR

- Must have

- Proven experience of people management experience in Account Management, Customer Success or Sales, including responsibility for experienced or senior individual contributors.

- Own background as a Senior or Enterprise Account Manager, with a track record of meeting and exceeding retention and growth targets.

- Confidence with C level stakeholders in large German speaking organisations, including escalation and recovery situations.

- Strong commercial judgement: negotiation, pricing logic, business case thinking.

- Analytical strength: Salesforce, Looker or comparable BI tools, forecasting, Excel or Sheets, today’s AI tools.

- German at native or near native level and fluent English.

- Based in Barcelona, or able to be based in Barcelona from the start date.

- Strong plus

- Experience with spend management, expense management or fintech products, or a proven ability to get deep into a technical product very quickly.

- Experience in travel tech, SaaS or B2B platform businesses.

- Experience with product migrations, platform upgrades or post-merger…