Intake Specialist

About this role

Job Title: Intake Specialist
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
We are looking for a compassionate, organised, and highly professional Intake Coordinator to join a growing Applied Behavior Analysis (ABA) provider serving families in the United States.
As the first point of contact for parents seeking autism-related services for their children, you will play an important role in creating a positive and supportive experience for families from their very first interaction.
Many families may be contacting the organisation during a stressful or vulnerable time. The successful candidate must therefore be patient, empathetic, emotionally mature, and confident communicating with parents in a professional and reassuring manner.
Requirements

• Respond promptly and professionally to new enquiries from prospective families.

• Speak with parents who are seeking ABA services for their children.

• Provide a compassionate, patient, and reassuring first point of contact.

• Gather and accurately record all relevant intake and family information.

• Explain the intake process clearly and professionally.

• Follow up consistently with prospective families.

• Maintain regular communication throughout the intake process.

• Identify suitable enquiries and help move them through the appropriate intake stages.

• Maintain accurate and up-to-date records in the relevant systems.

• Ensure information is captured accurately and handled professionally.

• Balance responsiveness and efficiency with sensitivity to each family's individual circumstances.

• Communicate professionally with internal teams regarding prospective families and intake status.

• Ensure prospective families receive timely updates and clear next steps.

• Previous experience in customer service, client care, intake coordination, or another customer-facing role.

• Excellent verbal and written communication skills in English.

• Clear, professional and easily understandable speaking style.

• Comfortable communicating with American clients and families.

• Compassionate, patient, and emotionally mature approach.

• Ability to handle sensitive or emotional conversations with care and professionalism.

• Strong organisational skills and attention to detail.

• Reliable and consistent with follow-ups.

• Ability to build trust and rapport without making families feel rushed or pressured.

• Comfortable working independently in a remote environment.

• Ability to manage multiple enquiries while maintaining a high standard of service.

Preferred Experience
Experience in one or more of the following would be advantageous:

• Healthcare administration

• Patient coordination

• Medical intake

• Behavioural health intake

• ABA or autism services

• Social work or community services

• Customer service or client care

• Lead management

• Healthcare-related customer or client coordination

Benefits

• Comfortable working U.S. hours

• Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Originally posted on Himalayas