Insurance Specialist (3 Months | Up to $3.1k)

About this role

Job Summary
Support motor insurance sales, customer servicing, policy administration, claims coordination, and operational activities while delivering excellent customer experience and ensuring accurate documentation and compliance.

Responsibilities

• Conduct outbound calls to generate new insurance sales and support policy renewals.

• Handle customer enquiries related to motor insurance policies, renewals, endorsements, and servicing requests.

• Gather customer feedback through surveys, phone calls, and emails while providing professional customer support.

• Support marketing and outreach activities, including events and customer engagement initiatives.

• Liaise with insurers, underwriters, and internal teams to resolve policy and operational matters.

• Refer complex cases requiring underwriting review or special approval.

• Perform administrative duties, including documentation, data verification, and record management.

• Assist with insurance claims processing, accident reporting, payment administration, and recovery follow-up.

• Monitor customer feedback and operational issues, and recommend process improvements to enhance service quality.

Requirements

• Experience in the Singapore motor insurance industry, such as customer service, policy administration, insurance operations, brokerage, or agency support.

• Possess Certificate in CGI, SCI, or equivalent qualification required for general insurance advisory and servicing.

• Good knowledge of motor insurance products, policy renewals, endorsements, and customer servicing processes.

• Strong communication skills, both written and verbal, with the ability to handle customer enquiries professionally.

• Ability to work closely with customers, insurers, underwriters, and internal teams to resolve issues effectively.

• Detail-oriented with good organizational and administrative skills.

• Proficient in Microsoft Excel, Google Workspace, CRM systems, or insurance-related platforms.

Other Information

• Location: OneNorth (Transport provided at OneNorth and Buona Vista MRT)

• Working Schedule: Mon - Fri (10am - 7pm)

Next Step

• Drop your resume and contact us to follow-up, or send your resume to [email protected] or wa.me/89958291

• Only shortlisted candidates will be contacted

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918