Instructional Designer II

About this role

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

Job Title: Instructional Designer

Department: Training Enablement (SUN)
Reports To: Training Manager

Job Summary

The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.

This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.

Key Responsibilities

Learning Needs Analysis & Planning

• Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases.

• Define learning objectives, target audiences, training scope, and success criteria.

• Design learning programs, curriculum, learning journeys, and certification pathways.

Content & Multimedia Development

• Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content.

• Translate complex business and technical concepts into learner-friendly training materials.

• Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools.

• Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools.

• Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms.

• Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards.

SME Collaboration & Project Management

• Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials.

• Manage content, review cycles and incorporate stakeholder feedback.

• Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations.

• Maintain organized documentation, content repositories, and version control practices.

LMS Administration & Learning Enablement

• Upload, publish, and maintain training content within the Learning Management System (LMS).

• Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments.

• Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics.

• Maintain learner-facing learning portals and ensure content remains current and accessible.

Content Maintenance & Continuous Improvement

• Monitor product releases, enhancements, and feature updates to assess training impacts.

• Update training content to reflect product changes and maintain accuracy.

• Analyze learner feedback, engagement metrics, and course performance data.

• Recommend and implement improvements to enhance learner experience and training effectiveness.

• Stay current with emerging learning technologies, AI-powered tools, and industry best practices.

Required Skills & Qualifications

Instructional Design

• Strong understanding of adult learning principles, instructional design methodologies, and learning needs analysis.

• Experience designing curriculum, learning paths, assessments, and technical training content.

Content Development & Multimedia Tools

• Microsoft PowerPoint and Microsoft Word

• Camtasia

• Canva

• ElevenLabs or similar AI voice-generation tools

• Articulate Storyline / Rise 360 (preferred)

LMS & Learning Technologies

• Experience with Moodle, LearnUpon or equivalent LMS platforms

• LMS content publishing, course configuration, learner management, and reporting

• SCORM fundamentals

• Familiarity with Vimeo or any video hosting platforms is preferred

Professional Skills

• Excellent written, verbal, and interpersonal communication skills.

• Strong organizational, analytical, and project management skills.

• Ability to collaborate effectively with SMEs, Product Managers, and cross-functional teams.

• Ability to simplify technical concepts for diverse learners.

Preferred Knowledge

• Product Information Management (PIM)

• Master Data Management (MDM)

• SaaS products and customer education programs

• APIs, system integrations, and related technical concepts

• AI-assisted content development tools

• Agile product development environments

Education & Experience

• Bachelor’s degree in Instructional Design, Education, Learning Technologies, Technical Communication, Information Technology, Business, or a related field.

• 2–4 years of experience in Instructional Design, Learning & Development, Technical Training, or eLearning Development.

• Experience creating training for enterprise software products, SaaS platforms, MDM, PIM, ERP, CRM, or related technologies.

• Instructional Design certification is a plus.

**This is a hybrid position that requires 3 days per week in office at our Bangalore location**

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we…