InsideSales and Customer Service Executive
Apna · Bengaluru, Karnataka, India · 2026-04-29
About this role
Key Responsibilities Conduct proactive calls to recruiters to drive platform usage and engagement Handle operational tickets raised by internal teams / clients. Create and share basic reports (usage, insights) using Excel Conduct quick support calls / Google Meet sessions when required for issue resolving. Document outcomes and maintain data hygiene in systems Key Requirements 5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday. Working hours - (9:30 am to 6:30pm). Strong communication skills (Hindi + English preferred). Prior experience in telecalling / customer support / operations roles Comfortable with high-volume calling and target-based work Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis) Ability to multitask between calling and operational work Problem-solving mindset and willingness to learn
Good to Have Experience in SaaS / hiring / recruitment platforms Exposure to CRM tools (Freshworks, etc.)
KPIs / Success Metrics Call attempts & connection rate Average talk time (~2 hrs/day on calling days) Ticket resolution within SLA Quality of recruiter interaction & issue resolution
Skills asked for
- excel
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