InsideSales and Customer Service Executive
Apna · Bengaluru, Karnataka, India · 2026-04-29
About this role
Key Responsibilities
Conduct proactive calls to recruiters to drive platform usage and engagement
Handle operational tickets raised by internal teams / clients.
Create and share basic reports (usage, insights) using Excel
Conduct quick support calls / Google Meet sessions when required for issue resolving.
Document outcomes and maintain data hygiene in systems
Key Requirements
5 Days Work from Office (Monday - Friday), 1 Day WFH - Saturday.
Working hours - (9:30 am to 6:30pm).
Strong communication skills (Hindi + English preferred).
Prior experience in telecalling / customer support / operations roles
Comfortable with high-volume calling and target-based work
Basic to intermediate Excel skills (pivot tables, data filtering, basic analysis)
Ability to multitask between calling and operational work
Problem-solving mindset and willingness to learn
Good to Have
Experience in SaaS / hiring / recruitment platforms
Exposure to CRM tools (Freshworks, etc.)
KPIs / Success Metrics
Call attempts & connection rate
Average talk time (~2 hrs/day on calling days)
Ticket resolution within SLA
Quality of recruiter interaction & issue resolution
Skills asked for
- excel
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