Implementation Specialist (US, Remote)

About this role

<div class="content-intro"><p><strong>Who is Eleos Health?</strong></p> <p>Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. <br><br>Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, <strong>we want to give clinicians the support they need to do the important work only they can do</strong>.</p></div><p><strong>What is this opportunity?</strong></p> <p>We are looking for an Implementation Specialist to join our growing Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers’ onboarding journey.</p> <p><strong>Who are you?</strong></p> <p>You’re a recent graduate excited to jump into the world of fast-paced, dynamic work. You love learning, building, and helping customers see value quickly. Startups energize you because you enjoy collaboration, tackling new challenges, and contributing to multiple aspects of a project. You take pride in delivering high-quality work, appreciate constructive feedback, and are eager to grow your technical and business skills such as communication, organization, and cross-functional collaboration.</p> <p><strong>How will you contribute?</strong></p> <ul> <li>Configure and QA the products, identifying issues and escalating as needed</li> <li>Support Implementation Managers in User Acceptance Testing with customers</li> <li>Maintain and improve documentation, including configuration guides, process workflows, and testing procedures</li> <li>Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements</li> </ul> <p>What qualifications and skills will help you to be successful?</p> <ul> <li>Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework.</li> <li>0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration</li> <li>Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious</li> <li>Proficient in utilizing AI to streamline tasks and improve output</li> <li>Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus</li> <li>Excellent written and verbal communication skills</li> <li>You are a self-starter, you love learning and are always actively looking for opportunities to contribute</li> <li>Healthcare or startup experience a plus</li> <li>Open to travel opportunities to customer sites</li> </ul> <p class="font-claude-response-body break-words whitespace-normal">This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.<br><strong>This role offers:</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">A team of amazing people with a shared vision and the infinite drive to make it happen</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">The base pay range for this position is $55,000-70,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Fully remote work environment</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Benefits</strong></p> <p class="font-claude-response-body break-words whitespace-normal"><em>For employees</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Significant equity and 401(k) plans matched to 4%</li> <li class="font-claude-response-body…