Implementation Project Manager

About this role

The ProShop Mission Statement:We empower manufacturers with software grounded in deep industry insight to unlock the full potential of their business and strengthen the communities they serve.

Our Core Values: Win Together, Lead with Care, Embrace the Pace and Say It, Do It

ProShop ERP is the system of execution built exclusively for precision machine shops. Trusted by more than 700 manufacturers across aerospace, defense, medical, and energy, ProShop helps shops capture institutional knowledge, uphold compliance on the floor, and run more predictably — without depending on who happens to be there. Learn more at

Department: Implementation

Reports to: Director of Implementation

Job Location: The candidate must be located in the United States. We are unable to pursue candidates in the following states/provinces: California, New York (US); Quebec (Canada)

Employment Type: full-time/salaried

Job Summary:

The ProShop ERP Implementation Project Manager is a critical client-facing role responsible for the end-to-end management of new customer implementations. You will be the primary point of contact for machine shop clients from the post-sale kickoff to the final go-live, ensuring a timely, successful, and transformative adoption of ProShop ERP. This role requires a perfect blend of project management discipline, deep manufacturing process knowledge, and exceptional communication skills to translate complex production requirements into a fully configured ProShop solution. It also requires deep, hands-on knowledge of the ProShop ERP product itself, including its data model, configuration logic, and module interdependencies, at a level sufficient to configure, troubleshoot, and problem-solve independently. This position involves regular travel to client sites.

Essential Duties:

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End-to-End Project Management: Lead and manage the entire ProShop ERP implementation lifecycle for multiple machine shop clients simultaneously, including project planning, scope definition, resource allocation, and timeline management.

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Client Relationship Management: Serve as the main liaison between the client and internal teams, building strong, collaborative relationships and managing expectations within the context of a ProShop ERP deployment.

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Change Management: Successful ProShop ERP Implementation Project Managers must possess a strong capability to effectively lead change initiatives within organizations ranging from 10 to 200 individuals. This requires a deep understanding and application of proven change management techniques. The Project Manager will be responsible for building a compelling vision for the new ERP system, clearly articulating its benefits and aligning stakeholders. They will also be tasked with creating comprehensive action plans that outline specific steps, timelines, and responsibilities for the implementation process. The goal is to facilitate a smooth transition, minimize disruption, and maximize the positive impact of the ProShop ERP system on the organization's operations.

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Discovery & Requirements Gathering: Conduct detailed discovery sessions to deeply understand their specific machine shop workflows, including quoting, job costing, production scheduling, inventory, quality management systems (QMS), tool management, and compliance standards (e.g., AS9100, ISO 9001). Surface product-fit issues as they come up in these sessions and propose configuration solutions in the moment, so requirements leave discovery with a viable path to build.

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Solution Configuration & Delivery: Personally configure ProShop ERP modules to meet client specifications, including quoting, job costing, production scheduling, inventory, quality management systems (QMS), and tool management. This is hands-on work: building and testing workflows, fields, and automations in the system yourself, and mapping client production processes to the ERP so every module is set up for optimal performance and compliance.

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Risk & Issue Management: Proactively identify, track, and mitigate project risks and issues related to data migration from legacy systems, process changes, and user adoption on the shop floor. Develop contingency plans to ensure project milestones are met. Own technical triage on escalated issues, diagnosing whether a problem is a configuration gap, a data issue, or a genuine product limitation, and routing it accordingly.

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Product Expertise & Escalation: Serve as the team’s subject-matter expert on ProShop ERP’s configuration capabilities. Distinguish client needs that can be met through custom configuration from those that require product enhancement, and partner directly with Product and Engineering on the latter, with a clear technical case for the change.

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Validation & Training Readiness: Validate the configured system against client requirements and confirm it is training-ready before enablement begins. Hand off configuration context and supporting documentation to whoever delivers training, so sessions for machinists, production managers, quality inspectors, and estimators reflect how the client’s system is actually built.

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Project Documentation: Maintain meticulous project documentation, including project plans, status reports, process maps, and configuration guides relevant to the client's manufacturing environment and ProShop setup.

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Process Improvement: Contribute to the continuous improvement of our ProShop ERP implementation methodology, tools, and best practices to enhance efficiency and customer satisfaction.

Required Qualifications:

• Must be located in US or Canada (excluding California, Quebec and Manitoba).

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Education: Bachelor's degree in Business Administration, Manufacturing Engineering, Mechanical Engineering, Information Systems, or a related field.

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Experience: 3-5 years of experience or equivalent in project management, specifically managing ERP software implementations within a manufacturing or machine shop environment.

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Hands-On System…