Implementation Project Manager

About this role

ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

• Communicate better than the rest

• Own it, every time

• Solve client problems tenaciously

• Make Waves

POSITION SUMMARY

The Implementation Project Manager is the main point of contact for our customers during the onboarding and implementation phase of our partnership. This person is responsible for guiding Cordial’s clients through a successful implementation of the platform, third-party integrations, and AI-powered capabilities, while providing clear timelines and status updates throughout. As Cordial continues to expand its agentic AI and cross-channel intelligence features, the Implementation PM plays a critical role in ensuring clients are set up to take full advantage of what the platform can do from day one. This role also embraces AI in how it operates — using intelligent tools to run a more efficient, scalable implementation practice.

YOU WILL

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.

• Manage internal stakeholders and external client expectations on projects and timelines.

• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams.

• Develop and share best practices with clients.

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