Implementation Manager

About this role

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.

You're excited about this opportunity because you’ll:

• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices

• Improve existing implementation processes to increase speed, efficiency and customer satisfaction

• Actively identify growth opportunities in accounts

• Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations

We are excited that you are:

• A self-motivated team player, ready to embrace a fast paced, high-growth environment

• Product-focused; you enjoy and feel challenged mastering new software

• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues

• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient

• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes

• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications:

• Bachelor’s degree or higher

• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience

• Strong knowledge and proficiency in Excel / Google Sheets

• High attention to detail and accuracy

• Demonstrated ability to manage ambiguity and apply problem-solving skills

• Excellent verbal, written, and interpersonal communication skills

For Bonus Points:

• Familiarity with SQL, Salesforce, and other Software-as-a-Service

• Commercial Real Estate background

The Perks & Culture:

• Medical, dental, and vision insurance.

• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.

• 401(k) retirement plan.

• Paid Parental Leave.